About Convatec
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit
Position Overview:
The Product Specialist plays a pivotal role within the Customer Interaction Centre, serving as a knowledgeable and empathetic representative of Convatec, you will guide customers with integrity and expertise, embodying the company’s values in every interaction. In this role, you will engage directly with end users to support informed patient choice, ensuring that every interaction reflects Convatec’s commitment to delivering high-quality, ethical healthcare solutions.
You will be responsible for articulating the value of Convatec’s products and services with clarity and empathy, helping customers navigate their options with confidence. Your ability to communicate effectively, combined with a proactive and solutions-focused mindset, will be key to enhancing customer satisfaction, strengthening brand reputation, and driving sustainable growth in market share.
Success in this role requires a deep understanding of customer needs, a passion for improving patient outcomes, and a collaborative spirit that contributes to a high-performing team environment.
Key Responsibilities:
1. Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions.
2. Achieve agreed Key Performance Indicators (KPIs), including Convatec new customer starts (NCS) and Net Promoter Score (NPS).
3. Conduct follow-ups with End Users to discuss products and services, applying solution-based selling techniques to facilitate conversions to Convatec offerings.
4. Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels.
5. Demonstrate awareness of wound, stoma, and continence conditions, offering tailored product recommendations that meet individual customer needs.
6. Drive personal performance by embodying Convatec’s values and consistently meeting sales KPIs.
7. Effectively manage workload and maintain an up-to-date sales pipeline while delivering world-class service to End Users.
8. Stay informed about new products and services to ensure accurate and current information is shared with customers.
9. Use databases proficiently to capture essential customer information and identify further opportunities through data insights.
10. Adhere to departmental Standard Operating Procedures (SOPs), understanding the rationale behind them and actively seeking opportunities for continuous improvement.
Skills & Experience:
11. High levels of empathy with active listening skills
12. Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
13. Ability to work collaboratively with internal and external stakeholders
14. High Level of organisational skills and an ability to prioritise workload whilst multitasking
15. Excellent verbal, written and face to face communication skills
16. Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
17. Ability to work independently and as a team
18. Proven track record of working towards KPI’s and targets
19. Attention to detail with a high level of accuracy
20. Telephony and CRM system experience
Qualifications/Education:
21. Proven track record in a Sales Role
22. Experience of recognising sales opportunities
Working Conditions:
23. Hybrid working 3 days per week in the office
Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.
This is stepping outside of your comfort zone.
This is work that’ll move you.
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Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.