Membership & Adoptions AssistantWe are Chester ZooWe're not just an amazing, award-winning visitor attraction that's home to 20,000 incredible animals inside 128 acres of stunning gardens. We're not just the UK's most popular zoo. We're a major wildlife charity that's committed to the recovery of endangered species, globally. And, as the world faces an extinction crisis, we're making a hugely significant contribution to conservation at a time when it's needed most. We are Chester Zoo and we prevent extinction.The Membership & Adoptions team are a small and dynamic department within the zoo. Due to promotion within the team, we have a new seasonal vacancy. As a team, we look after over 165,000 Members and Adopters! We are responsible for selling new memberships and adoptions face to face and over the telephone in a polite and efficient manner. We respond to emails and queries over the phone, process all online sales, assist customers in the queue and much more!As a Membership & Adoptions assistant, you will:
* Sell membership and adoptions face to face with customers in a polite and efficient manner in order to meet our annual sales targets.
* Check and secure cash taken through the till and assist with cash up.
* Process the administration of membership and adoptions sales, inclusive of data input, online applications, telephone payments and email communications.
* Assist in the monitoring of literature & stock including stationery and adoption images.
* Assist customers waiting in the queue by answering questions and issuing membership cards.
Have a good standard of education, including in Maths and English.
* Have till and cash handling experience.
* Have excellent customer service skills both verbal and written.
* Have previous administration and data input experience.
* Have a good knowledge of GDPR.
* Be a competent user of Microsoft Office software particularly Outlook, Word, Teams & Excel.
* Have customer facing sales experience in a fast paced environment.
Although not essential, the following would be desirable:
* Experience of using CRM systems.
* A basic understanding of direct debits.
Rate of pay of £12.21 per hour, regardless of age.
* Working on a rota basis with a minimum of 7.5 hours per week including weekends, evenings and bank holidays. Hours will be significantly more during busy periods.
* Some evening shifts may arise but are not regular.
* Staff pass so you can visit the zoo during your time off, plus multiple complimentary tickets for your friends and family
* Cycle to work scheme
* Discounted gym membership
* Discounts on cinema tickets, restaurants, high street shops and more via Perks
* Pension scheme with generous employer contributions up to 9%
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