We're recruiting a highly organised and customer-focused Housing Business Support Officer to join a busy Housing Management and Refugee Services team. This is an exciting opportunity to play a key part in supporting the delivery of front-line housing services and ensuring residents receive an excellent, responsive experience. This role is ideal for someone with strong administrative skills and a genuine interest in social housing, customer service, and community support. The Role ·Provide a responsive front-line service to residents and customers by telephone, email, and in-person, ensuring queries are handled quickly and professionally. ·Support residents to self-serve where possible, identifying opportunities to streamline customer journeys. ·Assist with the administration of a wide range of housing processes, including: oRight to Buy applications oRent account set-up and maintenance oTemporary accommodation and housing waiting list records oRefugee grants and related project work oAsset and property data updates (e.g. Decent Homes records) ·Maintain accurate records and databases, ensuring information is stored correctly in systems such as NEC, Business World, or other housing IT platforms. ·Monitor and respond to generic team mailboxes, ensuring queries are directed appropriately and within agreed timescales. ·Support the organisation of meetings and resident events, in...