Job Description
Location: Exeter (with regular travel to Plymouth)
Hybrid working available (community-based with office/home flexibility)
Make a difference where it matters most.
We're working with a leading housing association who are looking to appoint a Locality Officer to join their friendly and customer-focused team in Exeter, covering a "patch" based in Plymouth.
In this role, you'll take ownership of your locality-working with customers, partners, and your team to build strong communities, manage tenancies, tackle neighbourhood issues, and support residents to thrive.
What You'll Be Doing:
* Delivering high-quality, mixed-tenure housing services with a focus on tenancy, lease, and neighbourhood management
* Managing a varied caseload including ASB, tenancy breaches, safeguarding, and fraud
* Working with customers and communities to build pride in place and improve neighbourhoods
* Building relationships with local stakeholders, support agencies, and local authorities
* Conducting regular estate inspections and contributing to property and place improvements
* Ensuring compliance with housing regulations, policies, and safeguarding practices
* Using data to proactively manage cases and deliver targeted support
* Supporting the wider locality team to meet customer satisfaction and service delivery targets
What We're Looking For:
* Previous experience in housing management, tenancy sustainment, ASB, or neighbourhood services
* Strong communication and problem-solving skills
* Comfortable working independently and across teams
* Able to manage a busy, varied caseload with competing priorities
* Knowledge of housing legislation and safeguarding best practices
* Confident using IT systems to manage data and maintain accurate records
* A full UK driving licence and willingness to travel across Plymouth and Exeter
Why Join?
* Be part of a forward-thinking, values-driven organisation
* Make a meaningful impact in your community
* Flexible working options with support for work-life balance
* Ongoing professional development
* Generous holiday and benefits package
Ready to join a team where your work directly supports people, homes, and communities?
Apply today or contact us to learn more - we'd love to hear from you.