Responsibilities
* Oversee the day‑to‑day running of the Customer Relations team, ensuring excellent service at all times
* Manage the resolution of customer complaints, making sure feedback is addressed with care and professionalism
* Monitor feedback channels such as TripAdvisor and collate complaint data to drive improvements
* Supervise the sublet team, helping to maximise revenue for owners
* Take responsibility for communications to owners, including through social media platforms
* Support the organisation of owner events, creating a sense of community and loyalty
* Ensure a smooth transition for new owners joining the park
* Deputise for the Customer Relations Manager when needed
* Lead and support the reception team, contributing to the overall success of front‑of‑house operations
Qualifications
* Proven experience leading a team, ideally within a customer‑facing environment
* Strong self‑motivation and the ability to work independently
* Excellent organisational and interpersonal skills
* A confident, thoughtful approach to both customer conversations and internal communications
* Clear, professional communication style—both verbal and written
* Confidence in using Microsoft Excel, Word, PowerPoint, and managing content across social media platforms, Brings customer relations experience with a real passion for communication
* Has a keen eye for detail and a talent for storytelling—especially when sharing our 'moments of joy'
* Can listen actively and interpret feedback effectively
* Feels comfortable working with the local community, building long‑term relationships
* Is able to plan and structure internal and external communications across the resort
If you're ready to lead with care, confidence, and a community‑first mindset—we'd love to hear from you.
Benefits
* Competitive Salary
* Discounted Holidays at our picturesque UK holiday parks
* Discounted Meals at on‑site restaurants
* 30 Days Holiday (including bank holidays), increasing to 35 days with service (pro‑ratio for part‑time)
* Company Sick Pay
* Pension Scheme & Life Assurance
* Continuous Training & Development Opportunities
* Be part of a company with 90 years of family values and a commitment to sustainability
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