Description Job Title: Housing First Worker Contract Type : Fixed-Term contract up to the end of July 2025 with possible extension due to contract. Salary : £29,930.93 per annum Working Hours : Full-Time 37.5 hours per week Working Pattern : Monday to Friday 9-5 flexibility required Location : Manchester If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Housing First Worker Reporting to the Housing First Team Leader, the Housing First Worker is responsible for coordinating and providing a personalised, trauma informed support service to people with complex needs facing multiple exclusion in line with Housing First Principles. The Housing First Worker will be responsible for coordinating and providing a person centred, strength-based support service in line with Housing First principles to create long term sustainable tenancies by increasing independence and maximising connectivity with the local community. About you We are looking for someone with: An understanding of the complex interdependencies of mental health and substance abuse and offending behaviour The ability to work effectively with partner agencies and develop contacts and networks across a wide range of local services A creative approach to problem solving; getting and keeping people engaged demonstrating empathy An understanding of the Housing First model and belief in the values and principles is desirable Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Delivering wrap- around intensive, trauma informed support to people with multiple and complex issues within their own independent tenancies in the community. Maintaining accurate up to date records on the chosen case management system of progress against individual support plans; safety plans and outcomes information. Liaise with other agencies to facilitate access to support including Adult Social Care; Criminal Justice services; Health services; employment and training agencies. Regularly review the person centred support plan to update, record and monitor progress of caseload. Promote the rights, responsibilities and informed choice of the people receiving the service, acting as an advocate to promote independence. Build and maintain networks with staff from other agencies to ensure the Housing First pilot is widely known and promoted. Provide temporary cover for colleagues as required and participate in a rota of duties, to ensure that service delivery is available in the evenings; weekends and bank holidays. Liaise with landlords to assist the person living in accommodation of their choice; including practical help with furniture; benefits advice and accompanied visits. Perform robust assessments of referrals for the service to ensure the service is provided to those that meet the eligibility criteria. Promote, and encourage peer involvement within the service. Facilitate access to the personalisation fund via creative solutions to integrate people into the community and access accommodation. Other Information To complete dynamic risk assessments and maintain own safety by following lone working procedures To be part of a rota providing out of hours access to telephone support to people using the service To work flexibly to ensure that service delivery is available in the morning/ evenings, at weekends and on bank holidays when required To adhere to good practice Safeguarding procedures with a positive risk taking approach to ensure the wellbeing of vulnerable people. Person specification Essential An understanding of the complex interdependencies of mental health and substance abuse and offending behaviour A creative approach to problem solving; getting and keeping people engaged demonstrating empathy Know when to seek assistance or supervision and how to engage meaningfully in planned supervision. Adaptability to changing and emerging needs, demonstrating flexibility and resilience in challenging situations Demonstrate a high level of relationship skills including empathy, ability to build rapport and ability to provide constructive feedback Ability to collect data and maintain accurate and up to date records of customer interactions, progress and outcomes Competent IT skills including Microsoft Word Demonstrable coaching skills in promoting independence Professional and value led with integrity, inclusivity and respect for diversity An ability to work in uncertainty and maintain a positive approach. Ability to work flexibly and when needed outside normal working hours Ability and commitment to working with vulnerable customer groups and people with complex needs – at a pace and way in which they choose to work To show leadership qualities; skills of a strong negotiator; ability to advocate and be diplomatic The ability to work effectively with partner agencies and develop contacts and networks across a wide range of local services Ability to work across Greater Manchester to meet service delivery demands when required. Desirable An understanding of the Housing First model and belief in the values and principles Professional curiosity with the ability and willingness to learn and apply learning in support delivery