Job Description We are looking for a motivated and experienced Client Services Manager to join our health team! with responsibility of NEC Software Solutions UK Ltd (NEC REGO) Referral management solution. The Client Services Manager has responsibility for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLA’s) or to reasonable endeavour performance targets (contract dependent) in line with the customer requirements, and to act as the single point of contact for escalations. MAIN RESPONSIBILITIES Client Relationship Management: Maintain professional relationships with clients to support company revenue and outreach. Client Communication: Develop effective communication platforms for clients and staff, and handle client queries and issues. Customer onboarding: Coordinating and planning ahead of customer go-live to orchestrate all actions required for successful deployment and user onboarding Client Retention and Acquisition: Inspire repeat business from existing clients and work on bringing new clients on board. Data and reporting: Provide regular performance reports to the Rego team and customers to monitor activity levels and instigate areas for continuous improvement Training and Development: Conduct customer service workshops and presentations, and train supporting team members. Problem Solving: Troubleshoot client problems and provide timely solutions. Cross-Departmental Liaison: Work with different departments to address client queries and improve service delivery.