JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Responsible for The strategic leadership, business management and operational management for the Mailbox and to improve the potential of the asset with a clear focus on improving overall performance, through the delivery of the business plan and best practice. Primary Purpose To advance and contribute to the development of the asset management strategy and business objectives, and to play the central role in delivery of high and efficient standards of onsite management and care, in maintaining and enhancing the Mailbox's position in the locality as a best in class, desirable, safe, and progressive environment for occupiers to trade in and customers to shop, visit, live and work in. Key Responsibilities: Continue to improve the quality of the environment at the Mailbox. Lead, develop and inspire the Estates Management team Working closely with the marketing team to optimise and ensure delivery of the marketing strategy To build and maintain effective relationships with all Occupiers in the scheme. Work with the Mailbox Team on reporting and benchmarking of Occupier performance and turnover within the Mailbox Undertake Annual Tenant/Occupier Surveys or more frequently as required Create an ambassadorial role in local industry business groups, Local Authority and community/civic stakeholder meetings including representing the Mailbox at local BIDs meetings and any other relevant association meetings Collaborate with the client to develop and continually refine the business plans to ensure outstanding business results delivered over time Annual Business Planning and monthly reporting on performance Review opportunities for cost control and efficiencies Management of contractor/supplier relationships and key staff Overall responsibility for Health & Safety and Environmental Management Key Skills 5-10 years Management experience gained within a high-profile mixed-use environment Have a strong customer facing background and understanding and the ability to appreciate different Occupiers and the challenges they face Be able to demonstrate a broad knowledge and approach to addressing the key business challenges facing both the regional office and retail market and the Mailbox faces in the current environment and potential future trends A proven track record in managing onsite / in-house management teams Experience of managing major CAPEX and service charge projects Demonstrate high degree of technical competence (via degree or recognised diploma) Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently A detailed understanding of financial management, profit & loss, and IT skills Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives Location: On-site -Birmingham, GBR If this resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email EMEATAjll.com or call 44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. About JLL - For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.