Job Description
✨ Join Our Front Desk Dream Team in Brighton! ✨
Are you the kind of person who lights up a room? Do you love making people smile and turning an ordinary day into a wow moment? If your answer is a big, enthusiastic “YES!”, we want you on our team!
We’re looking for a Reception Superstar who’s fun, friendly, and brilliant with guests. You’ll be the very first face people see when they walk through our doors, the one who makes them feel like they’ve just arrived somewhere special.
What you’ll be doing (with a smile, of course!):
* Giving the warmest of welcomes to every guest, every time
* Checking people in and out like a pro smooth, fast, and stress-free
* Handling questions, requests, and the occasional challenge with charm and confidence
* Answering calls, emails, and in-person inquiries with personality and professionalism
* Teaming up with other departments to make magic happen for our guests
* Keeping the reception area tidy, welcoming, and ready for its close-up
* Processing payments accurately (because you’re as good with numbers as you are with people)
* Sharing insider tips on local attractions, events, and all the best Brighton has to offer
What we’re looking for:
* A people person who’s naturally positive and loves to chat
* Someone who thrives on delivering amazing customer service every guest, every time
* A team player who can keep calm and smiling even when things get busy
* An eye for detail and pride in doing things right
If you’ve got the energy, personality, and passion to make guests say “Wow!”, we’ve got the perfect reception desk with your name on it.
Apply now — we can’t wait to meet you!
Qualifications
What makes you our perfect fit:
* You live and breathe great customer service: friendly, approachable, and always ready to help
* You’re a natural communicator who can connect with anyone, from anywhere, at any time
* You can juggle tasks like a pro and keep calm when things get busy
* You notice the little things that make a big difference for guests
* Comfortable with computers (and if you know OPERA Cloud, that’s a bonus!)
* Previous reception, hotel, or customer service experience? Fantastic but your personality matters most
* Quick thinker with the confidence to solve problems on the spot
* Happy to work a mix of shifts, including weekends and holidays, because hospitality never sleeps
* Education in hospitality is great, but your passion and attitude are what really count
Additional Information
Additional Information
* Pay: £12.60 per hour
* Fluency in English is essential, and additional languages are always welcome
At ibis Brighton, we take pride in delivering exceptional guest experiences, powered by a passionate, friendly team in a vibrant and inclusive atmosphere. Right in the heart of Brighton, our hotel reflects the city’s lively spirit we welcome both travellers and team members with open arms.
As part of the Accor family, you’ll enjoy a world of benefits, including:
* Two free weekend stays per year in Accor hotels across the UK
* Discounted stays at thousands of Accor hotels worldwide (hello, travel perks!)
* Career progression opportunities and high-quality training programmes to help you grow
* Cycle-to-Work scheme to keep your commute healthy and eco-friendly
* Wellness and employee assistance programmes to keep you feeling your best
* A supportive, inclusive environment where your individuality is celebrated
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent creating a workplace where everyone feels valued and empowered to thrive.