Due to an internal promotion, we're on the lookout for an Air Desk Coordinator to support missions for the National Children's Air Ambulance Service.
If you're looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you've been waiting for.
What We Offer:
* Enhanced annual leave, with even more added as your service grows
* Additional annual leave purchase options
* Life assurance
* Blue Light Card eligibility and access to generous discount schemes
* A supportive, purpose-driven team
* Access to our comprehensive Employee Assistance Programme
Main duties of the job
The Airdesk Operations Coordinator will be responsible for the effective tasking of The Childrens Air Ambulance when a request is received by Clinical Partner Teams (CPTs). Ensuring information is communicated promptly and effectively throughout TCAA missions, whilst accurately recording data.
Providing outstanding service to our patients, NHS teams (CPTs) and flight crews while providing other administrative support to the Airdesk Team Leader.
About us
At TAAS, you'll be part of a passionate and committed charity that's making a real difference every day. We value professionalism, compassion and teamwork and were proud of our inclusive, supportive culture.
Whether its supporting emergency services from behind the scenes or helping shape the future of our leadership, you'll play a crucial role in helping us save lives.
The Air Ambulance Service isn't just a place to work; its a place to build a meaningful career.
Job responsibilities
* Perform day-to-day operational activities of the NCAA Airdesk, to support responsive mobilisation of NCAA aircraft and promote continuous improvement
* Engage and work cohesively with CPTs and NCAA Pilots to enhance service delivery
* Liaise closely with Crew Members and NCAA Pilots throughout NCAA tasks (pre, during and post)
* Liaise with hospitals, landing sites, airports, ambulance services, police, etc
* Proactively manage changing priorities on a daily basis to ensure tasks are completed
* Promote positive Crew Resource Management
* Ensure Key Performance Indicators within the service are met, whilst providing feedback on breaches
* Provide statistics and reports on NCAA data
* Raise incident report when required
Person Specification
Qualifications
* Educated to GCSE level or equivalent in Maths and English, Grade C or above
Experience
* Experience of working within a control room environment
* Good communication skills with the ability to communicate appropriately and effectively in person, over the phone / virtually, by radio and in writing
* Ability to develop effective working relationships with colleagues, NHS teams and external stakeholders
* Be able to demonstrate an understanding for the need for confidentiality and how this can be maintained
* Have a high attention to detail and level of accuracy
* Be able to be resilient under pressure and to identify when support is needed for self or others
* Be able to effectively manage and prioritise a changing workload
* Experience of supporting or being involved in aeromedical retrievals / transfers
* Ability to accurately complete reports by reviewing analysis and compiling data
* Understanding of NHS paediatric and neonatal retrieval teams and ambulance services
Skills
* Full UK manual driving licence
* MS Office Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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