Service Delivery Manager – Emergency Department
An exciting opportunity has arisen within the Emergency Department at Royal London Hospital for a Service Delivery Manager. The role is open to all applicants with a proven record of operational delivery and service management, or those wishing to progress their career with experience of staff management, service improvement and operational delivery.
With the goal of achieving excellence, you will actively participate in the operational delivery of the service and will monitor the performance of the team you support to ensure we are meeting the national targets. You will work closely with your line manager to deliver the department's clinical strategy, working to achievable and realistic targets. The department is constantly seeking to improve the services it provides for our patient and there will be opportunities to lead and manage your own projects.
A key part of your role is ensuring that you deliver a first class customer service experience through your confident communication style. Your ability to effectively manage our administrative team and support our reception supervisors will be critical for this role.
A positive attitude and ability to have a fully 'hands-on' approach will be essential for the operational delivery of the service.
Main duties of the job
The Delivery Manager is responsible to the Service Manager for the overall performance of the Emergency Department. This position will be responsible for the day-to-day operational delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The key purposes of this role, includes but is not limited to: To managing the key A&E performance targets, and demonstrate continuous improvement in patient experience with particular reference to a balanced demand and capacity plan. To support the clinical teams develop the service in accordance to the clinical strategy. This will include working with Clinical Directors, Consultants, Matrons and Head of Nursing. To ensure that there are clear and transparent measures of success (KPI's) for your service/s and these are delivered at the required level. You will resolve operational problems and escalate to Service Manager where necessary. You will also develop processes and allocate work/resources to ensure a high functioning service.
You will support the directorate's implementation of service improvement as appropriate and general development of services. You will play a key part in supporting change in supporting clinical teams plan and review care pathways.
You will look after and nurture the staff that you manage to help them to develop their knowledge and skills.
About us
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
* Bachelor's degree or equivalent experience
* Management degree or equivalent
Experience
* Experience of working within a multi-disciplinary team within an organisation
* Knowledge of medical rotas
Skills
* Report writing and presentation
* Evidence based decision making
* Data Analysis, numeracy and ICT literacy including Microsoft
* Demonstrable problem solving skills
* Quality Improvement, i.e LEAN methodology and process mapping
* Leadership
* Change management
* Business planning
* Prioritisation of workload and able to cope with competing demands
* Analysis of complex problems and derivation of pragmatic solutions
* Knowledge of Cerner systems Barts Health policies and systems2
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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