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Business support services coordinator

Oxford
Healthcare Research Worldwide
Service coordinator
Posted: 10 July
Offer description

This role is available in either our Wallingford or London office.

Do you take pride in making a difference? Do you want to be part of a global central services team supporting our broader market research, field, and operations teams?

HRW researchers deliver scientifically grounded, powerful insights to our pharmaceutical and healthcare clients.

If this sounds interesting and you want your progression, growth, and reward to be a priority, this could be your next role.

We are the market research partner of choice for healthcare, pharma, and biotech businesses seeking a competitive edge through scientifically grounded methodologies and perceptive insights.

With offices in the US and UK, we are a great place to work, with an inclusive culture and a genuine desire to have fun while getting things done and putting people first in our investment and development plans.

As a member of the central support services team, the central coordinator will provide professional, efficient, and proactive administrative support for HRW’s global business needs. You will ensure that the administrative aspects of HRW’s operational workflows are efficient and executed promptly. Supporting our costings & revenue workstream alongside research project teams, this role is vital in maintaining a seamless system.

Your key responsibilities will include:

* Booking ad hoc freelancers, negotiating rates, and setting up statements of work.
* Supporting resource booking requests and management throughout projects.
* Onboarding third-party freelancers, providing training materials, and ensuring they are set up with company instructions.
* Ensuring invoices, purchase orders, and relevant training are processed as per freelancer setups.
* Booking conferences and assisting marketing teams where applicable.
* Managing annual subscriptions, monitoring inboxes, and maintaining company repositories.
* Providing admin support to project teams, including setting up meetings, creating project folders, and supporting client meetings.
* Monitoring company inboxes, responding to queries, and signposting for internal actions.
* Creating and maintaining central repositories on SharePoint.
* Reconciliation, tracking, monitoring, and recording project finances.
* Supporting pre-project costings at the pre-bid stage.

It is vital that you respond quickly and efficiently to requests, with strong planning and organizational skills to prioritize tasks effectively.

Requirements

We seek an individual passionate about delivering excellence and eager to improve their skills. Support and progression through professional qualifications will be available via a Business and Administration apprenticeship program.

You will receive a structured induction, training plan, and regular reviews with your line manager. Your onboarding program will be tailored to your needs, with progression at your pace.

This part-time role is hybrid, requiring a minimum of two days in the office per week. Working hours are typically 09:00-17:30, Monday to Friday, with flexibility for 3-5 days and 20-25 hours per week based on candidate preferences.

Our team values a positive culture, offering benefits such as:

* 4 pm finishes on Fridays
* Flexible hybrid working (2 days in-office)
* You days for personal life events
* A day off for your birthday
* Medical cashback plans
* Wellbeing initiatives including treatments, meeting-free days, and office challenges

We are looking for passionate individuals who care about their work and colleagues and want to contribute to HRW’s growth. If you are:

* Inquisitive, curious, and analytical
* Thoughtful, flexible, and committed to excellence
* Highly organized
* Excellent at collaboration and teamwork
* Attentive to detail

then we would love to hear from you!

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