Overview
Job Summary
This role is based at Swissport Cargo Stansted Airport
You will be the first point of contact in the reception area for all visitors to the Swissport Cargo station based at Stansted Airport and play an important role in maintaining organisation. You will be dealing with all requests in a professional and efficient manner as well as deliver an exceptional experience for all visitors and provide effective local administrative support.
The position is fulltime (18:45pm to 06:00am – 4 shift on / 4 shifts off)
Responsibilities
Day to day you will be responsible for:
1. Dealing with customers, both face to face and on the phone
2. Cash Invoicing
3. Data entry into Excel Spreadsheets & internal systems
4. Processing documents for deliveries and collection
5. Greeting clients and visitors, sorting post, filing etc.
6. Comply with all relevant legislation as well as airport authority and carrier security requirements
7. Comply with Swissport Standard Operating Procedures (SOP’s)
8. Operate any necessary machinery
Qualifications
To be successful in this role you will need to be or have:
9. Ability to speak and understand the English language
10. Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
11. Ability to travel to the airport at times where public transport is not available
12. Excellent communication skills (written and verbal)
13. Must be IT literate and able to learn airline specific computer systems
14. Ability to follow processes and procedures and apply flexible approach when required
15. Willingness to work in inclement weather if required
16. Able to demonstrate good customer service
17. Commitment to continuous improvement
18. Self-motivated and able to work independently
19. Previous experience working in an aviation environment is desired