Business Relationship Manager
ISS - Customer, Strategy & Governance
Location: Bailrigg, Lancaster, UK
Salary: £48,822 to £56,535 full time, fixed term
Closing Date: Friday 10 April 2026
Interview Date: Monday 20 April 2026
Reference: 0204-26
The Business Relationship Manager is a crucial part of the Customer Strategy and Governance section of Information System Services (ISS) and operates across the University to build and manage stakeholder relationships. With a focus on International and domestic strategic partnerships you will forge valuable relationships with Faculties and Professional Services to stimulate and shape strategic digital development priorities and ensure that solutions and services offer maximum value to the University.
You will also analyse feedback from staff and students regarding services, responding to requested improvements and suggestions to create a culture of co-creation and customer service excellence. The role will encompass work to ensure the success of new partnerships, and to iteratively improve existing services and processes.
This is a fixed term role until April 2027. This role will primarily be based at the Lancaster University Bailrigg campus, with flexible hybrid working options available to support a healthy work-life balance. A minimum of two days per week in the office is expected.
If you are interested, please apply by submitting your CV along with a coversheet, limited to a maximum of three A4 pages. Please refer to the included job description and person specification for further details of essential and desirable qualifications for the role.
For current University staff, a secondment opportunity may be considered for this role; please ensure you have the agreement of your current line manager prior to applying.
Further Details
Job Description
Person Specification
Please note: unless specified otherwise in the advert, all advertised roles are UK based.
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