Housing Options Officer Location: Catmose, Oakham, LE15 6HP Start Date: ASAP Contract Duration: 4+ Months Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week Pay Rate: £ 14.44 per hour Job Ref: OR11553 Responsibilities Provide a high-quality housing options and advice service by efficiently responding to all customer inquiries, particularly those involving families, children, and vulnerable adults at risk of homelessness. Maintain up-to-date knowledge of housing legislation and the Council's statutory duties to ensure accurate information and advice are provided to customers. Investigate potential homelessness cases in line with statutory obligations, assessing housing applications when other options are exhausted, and meeting legislative deadlines. Create and maintain accurate records of client details using both manual and IT systems, producing statistical reports and monitoring performance targets through thorough casework. Collaborate with Register Providers, private landlords, and other agencies to support the housing options service, attending relevant professional meetings. Arrange and support home visits, appointments, and duty-based contact for those needing homelessness advice and housing applications, ensuring completion of necessary paperwork. Support the management of the housing register and assist in allocating vacancies according to the Allocations Pol...