20 hours per week, Monday to Friday - 1pm to 5pm
Closing Date :
8 Oct 2025
Please note we may opt to close this vacancy earlier if we have a large response to the advert, so we would encourage you to get any application in as swiftly as possible to avoid disappointment.Anticipated closing date: 8 October 2025Anticipated interview date: TBCCopy and paste this URL to view the Role Profile.https://www.coastlinehousing.co.uk/documents/361/Customer_Access_Advisor_Role_Profile_Sept_2024.pdf
About Coastline
Coastline Housing is a charitable social landlord serving Cornwall. Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall. That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own. Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping.Accredited with Investors in People Gold, Investors in Volunteers, a Menopause Workplace Pledge and Disability Confident Leader, we are a proven, people-focused employer, putting customers and colleagues at the heart of what we do.Please notify our recruitment team if you would like:• Help accessing the job information;• Need the application details in a different format;• Require any adjustments to the application process to support any disabilities or different needs you may haveIf we have advertised for a full-time position but your preference is to work part-time or flexibly, please do give us a call so we can discuss these options with you. While some roles do require a full-time postholder, wherever we can accommodate a flexible way of working we will do so for the right candidate. It is more important to us that we have the right people in our organisation, rather than just people who can work full-time.
About the job
The successful candidate will be responsible for delivering outstanding customer service and providing first-point resolution for our valued customers and stakeholders. This is an exciting role which will give you a real insight into each and every aspect of Coastline, with each day presenting unique challenges and experiences.We are looking for someone with previous experience in customer service roles, preferably in a similar industry, with strong problem-solving abilities, the ability to use your own initiative, and the capacity to handle urgent situations effectively. You will have proficient IT skills, including knowledge and experience of a range of Microsoft applications and will be familiar working with digital information, social media and systems. You will possess excellent communication skills, both written and verbal, and be comfortable handling a high volume of telephone calls.If you are passionate about delivering exceptional customer service and possess the skills and attributes outlined above, we encourage you to apply for this exciting opportunity by uploading your CV and Covering Letter using the link below.Please use the covering letter as an opportunity to show us how you meet the competencies and skills required for this role and anything you think highlights how you are a good fit for Coastline.Please note, if we have asked for a cover letter and you have not submitted one, your application will be automatically rejected and you will not be shortlisted.
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