IT 3rd Line Support Engineer
Job Type: Support
Job Category: IT
Employment Basis: Established (salaried)
Location: John Ruskin College - Croydon, East Surrey College - Redhill
Salary Range: up to £44,243
Closing Date: 20/04/2026
Documents:
* 3rd Line Support Engineer JD&PS -2026.pdf (PDF, 202.62kb)
* Introduction from the Principal.pdf (PDF, 44.19kb)
* OSC Corporation Competency Framework.pdf (PDF, 472.18kb)
College location:
East Surrey College (Redhill) and John Ruskin College (Selsdon)
Salary:
up to £44,243
Hours:
Full time (37 hours/week) 08:45-17:00 Monday - Friday
Shape the Future of IT in Education
Are you a skilled IT professional ready to take your expertise to the next level? Do you thrive on solving complex technical challenges and making a real impact?
We’re looking for an exceptional IT 3rd Line Support Engineer to join our forward-thinking team, someone who is passionate about technology, driven by innovation, and excited to play a key role in supporting digital transformation across our College Group.
This isn’t just another support role. You’ll be at the heart of our IT operations, driving improvements, influencing strategy, and ensuring the technology that powers teaching and learning runs seamlessly.
What You’ll Be Doing
* Act as the escalation point for complex IT issues
* Troubleshoot and deliver long-term solutions
* Support and optimise on-prem and cloud environments
* Maintain secure, stable, high-performing systems
* Contribute to IT transformation, upgrades, and new technologies
* Support cybersecurity, patching, and compliance activities
The Successful Candidate Must Have
* MCSE qualification or equivalent
* Computer-based degree or equivalent in computer engineering or relevant field
* Significant experience in a 3rd line IT support or infrastructure support role.
* 3rd line technical knowledge with excellent Troubleshooting and problem solving skills
* Experience working within an education environment is desirable
* Maths & English GCSE / Level 2 equivalent
If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.
Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive we are unable to respond to all unsuccessful candidates. If you have not heard from us within 14 days of sending your CV, unfortunately you have not been selected for the position.
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