Systems Support Technician
£ 26,551 - £26,647
Fareham
Permanent,Full Time
Monday - Thursday 9:00am - 5:00pm Friday - 9:00am - 4:30pm
This role will require a full drivers licence and access to avehicle.
This role will require you to work flexibly across several sites.
JOB PURPOSE
The IT systems support technician plays a pivotal role inmaintainingand supporting our IT systems and SaaS applications. The primary responsibilities include ensuring that the technologyoperatessmoothly and efficiently, access controls aremaintained, helping users with second-line technical issues, and contributing to the overall performance of IT systems.
MAIN RESPONSIBILITIES
Understand andcomply withindustry standard security practices such as Cyber Essentials Plus.
Liaise with third party organisations such as application providers, ensuring issues are logged correctly and are resolved within set SLAs
Assist the IT team in testing any new applications,projectsor systems
Apply experience and knowledge to enable complex incident resolution and promptly escalate and re-direct unresolved incidents, whilst ensuring that IT users are fully updated on the status
Provide user support for hardware devices such as desktops, laptops,phonesand printers etc.
Provideadditionalbasic support for our core applications like housing management, finance,HRand training
Assistin ensuring that equipment is updated to the latest critical and security patch levels
Ensure key technical documentation is kept up to date, particularly those related to specific IT processes and procedures, such as admin guides
Develop and continuously improve own skills and knowledge
Produce device or user metric reports to the IT team leader or IT manager asrequired
Provide IT induction tonew staff(including use of equipment and access of applications)
Liaise with third party managed service providers, networkservicesand security partners to resolve staff security, hardware, or connectivity issues
Maintain and respond to access requests for data shares and applicationsin a timely mannerincluding the removal of leavers etc.
Support and respond to requests for new andadditionaldevices
Ensure our device management systems areaccurateand up to date
Administration of all systems and applications used by Two Saints
Assistin ensuring that our ICT policies are followed, and carry out general user access control, permission changes etc
Oversee daily tasks in the IT inbox, such as security alerts, updates and staff changes and carry out any follow up actionsrequired
Assistwith the setting up and decommissioning of services.
ESSENTIAL CRITERIA
At least two years experience or equivalent qualification in a related support role
Proven technical ICT skills (Microsoft Entra, Intune, Exchange Online & Teams administration)
Ability to work to deadlines
Flexible and approachable attitude
GCSE or equivalent level qualifications preferable
Excellent communication skills written and oral
Experience of performing routine maintenance on IT systems to ensureoptimalperformance and security.
Full / clean driving license and own transport essential
Tounderstand and demonstrate our values at all times
DESIRABLE CRITERIA
Experience of proactive problem resolution.
Comfortable with visiting staff groups on site and providing support clinics to fix issues, provide training or guidance on how to resolve common problems
Experience of logging and tracking incidents and requests, prioritizing them based on urgency, and ensuringtimelyresolution.
Able to work closely with other IT teams, such as network administrators and infrastructure managers, to ensure seamless operation and support of the IT environment.
We reserve the right to close our adverts early if a successful candidate is found, so pleasesubmityour application as soon as possible.
Two Saints is committed to safeguarding and safer recruitment, using pre-employment checks such as Enhanced DBS, Overseas Police Checks (whereappropriate), Reference
Checks and CV gap querying upon appointment to the role.
ABOUT US
We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe,flexibleand reliable client led housing and support with a focus on reducing homelessness, improving health andwellbeingand building on individuals skills and resilience to break the cycle of homelessness,povertyand exclusion.
We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle ofWightand Dorset.
We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.
Werecommitted to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.
We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
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