Job Opportunity: Service Booking Contact Advisor
Location: Bristol City Centre
Contract Type: Temporary (12 weeks)
Hourly Rate: £12.21
Start Date: July 14, 2025
Working Pattern: Full Time, 40 hours per week (Monday to Friday, 08:30-17:00, with one week in four at 09:30-18:00)
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can make a real difference? If so, we want to hear from you! Our client, a leading service organisation, is seeking a cheerful and professional Service Booking Contact Advisor to join their vibrant team in Bristol.
Role Purpose:
As a Service Booking Advisor, you'll be the first point of contact for our valued customers. Your mission? To provide top-notch service by managing enquiries, processing bookings, and supporting our operational team. You'll liaise with customers, branches, and insurers to ensure service standards are met and customer satisfaction is at an all-time high!
Key Responsibilities:
Handle incoming calls with enthusiasm, managing new job bookings, quotes, and customer queries, while meeting service level agreements.
Follow up with customers who haven't confirmed their bookings to ensure appointments are arranged promptly.
Review and validate job details before scheduled appointments-checking parts and insurance authorisations like a pro!
Manage incoming emails with speed and accuracy, ensuring prompt responses.
Collaborate with Branch Managers to communicate booking changes or updates effectively.
Support team targets by working closely with branches to drive performance.
Maintain accurate and up-to-date job notes and system records, ensuring compliance with internal procedures and data security guidelines.
Key Performance Indicators:
Validate and book jobs in alignment with contract requirements.
Achieve productivity and utilisation targets consistently.
Respond to emails on the same day and answer calls within 20 seconds with minimal abandonment.
Complete fleet portal tasks by the end of each shift while adhering to all internal processes.
Confidentiality and Data Security:
Handle and store sensitive data with care, adhering to GDPR and company privacy policies.
Person Specification:
Essential Attributes:
Previous experience in a customer service or contact centre role.
Confident communicator with a calm and professional telephone manner.
Strong attention to detail and excellent data entry skills.
A positive attitude with a proactive, "can-do" approach.
Ability to work independently and as part of a team.
Customer-focused with a commitment to high standards.
Highly organised, capable of managing multiple tasks under pressure.
Preferred Qualifications:
GCSEs (or equivalent) in English and Maths.
Familiarity with GDPR and Treating Customers Fairly principles is a plus!
Systems & IT:
Proficient in Microsoft Office applications.
Eager to learn company-specific systems (training provided).
Why Join Us?
If you're ready to take the next step in your career and become a part of a supportive and enthusiastic team, apply today! This role is an exciting opportunity to make an impact while growing professionally in the thriving service industry.
Don't miss out-apply now and be a part of something great!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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