Overview
Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network and have been making a positive difference in over 15 million lives. They offer the most comprehensive employee assistance programme on the market, providing 24/7 caring and compassionate support services to employers from organisations of all sizes across the private, public and non-profit sectors. This is a great opportunity to join the industry-leading EAP and OH provider and Sunday Times 'Best Places to Work' organisation as an Onboarding Coach.
Our client is seeking an Onboarding Coach to support, coach and develop newly recruited counsellors through a 12-week onboarding programme, helping them progress in their counselling careers within a fast-paced telephone environment.
Role
The role requires high professional standards while adhering to KPIs and SLAs. You will work alongside the EAP Training & Coaching team to coach counsellors to ensure they successfully complete the onboarding programme.
Responsibilities
* Overall responsibility for the day-to-day running of the onboarding Programme, alongside EAP Coaches
* Collaboratively plan, organise and deliver the onboarding Programme
* Provide daily, weekly, monthly reports to Direct Reports as required
* Supervise new counsellors during the first 3 weeks of the programme, holding update meetings and delivering coaching
* Support new Counsellor queries in the first instance
* Deliver key training modules over the onboarding period to ensure counsellors are trained on core services
* Deliver workshops facilitating scenarios and roleplays reflective of helpline calls
* Facilitate and deliver group listening and coaching to ensure business practices are delivered effectively
* Identify areas of learning among the Counsellors and arrange relevant training
* Hold a clinical caseload
Qualifications
* A level 5 counselling qualification and BACP accreditation (or working towards this)
* Excellent communication and customer service skills
* Self-sufficient, adaptable, and goal-focused with the ability to work independently or as part of a team
* Ability to deliver training to individuals and large groups effectively
* Keen interest in developing and coaching counsellors
Benefits
* 25 days' holiday, plus bank holidays
* Day off on your birthday
* Cash plan for you (and your children, if any)
* Holidays increase after 2- and 5-years' service
* Contractual sick pay
* Private medical insurance after 5 years' service
* Pension Plan and Life Insurance
* Pension plan contributions increase after 5- and 7-years' service
* Holiday season bonus after 3 years' service
* Profit share scheme
* Season ticket loan scheme
* Cycle to work scheme
* Access to Employee Assistance Programme
* Company incentives and discount schemes
* Social sessions on the last Friday of the month with free food and drink – Fab Friday
* Free 24/7 onsite gym
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