Job description
THE EMPLOYER IS: EXACT COMMS LTD Exact Comms Ltd is a fast-growing global technology company specialising in contactless proof of presence systems for facility management, healthcare, cleaning, and security sectors. Our SaaS platform combines IoT (Internet Of Things) hardware and cloud-based reporting to eliminate human error, improve compliance, and save time for clients worldwide such as Amazon, ASOS, ARM.COM, Royal Theatres, Siemens, Dubai Airport and many more. We are seeking a motivated Customer Support Executive to deliver high-quality customer service for our clients, handle day-to-day support requests, and ensure customers receive maximum value from our system.
Responsibilities
* Act as the first point of contact for customer support requests via phone, email, and ticketing system.
* Troubleshoot common SaaS platform issues and provide clear, timely solutions.
* Escalate complex technical issues to the product or technical team.
* Perform scheduled account reviews to ensure the system is being used effectively.
* Monitor account usage data to identify trends and make recommendations for improvement.
* Maintain accurate customer records in the CRM system.
* Contribute to building a customer knowledge base, including FAQs and training materials.
* Support onboarding and training of new customers.
Skills and Qualifications
Essential Skills
* Strong analytical and problem-solving skills.
* Technical ability to understand and troubleshoot SaaS systems (Training provided).
* Ability to review and interpret data to produce basic reports (Training provided).
* Attention to detail and accurate record keeping (Training provided).
* Ability to follow structured workflows and document support processes (Training provided).
Desirable Skills
* Experience using CRM or ticketing software.
* Awareness of SaaS operations and customer support processes.
* Knowledge of account management or customer success best practices.
* Familiarity with cloud-based or IoT systems.
Further Information
The Employer is: EXACT COMMS LTD JobStart Opportunity - Working Hours Information Standard Hours: up to 25 hours per week. Flexible/Reduced Hours: May be available upon approval by a Work Coach. Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.
Application Information
JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.