Operational Management
* Support the management, promotion, development and delivery of facilities, programmes and services across the area to meet the needs of customers and communities.
* Oversee the daily operation of leisure centres and associated facilities.
* Ensure high standards of performance, presentation, and cleanliness across all sites.
* Act as key holder where necessary, ensuring security procedures are followed, including opening/closing and responding to out-of-hours calls.
Health & Safety Compliance
* Implement, monitor and review health and safety systems (NOP, EAP, COSHH, risk assessments).
* Conduct regular checks on facilities, equipment, and plant rooms, reporting risks or defects promptly.
* Ensure Health & Safety, Risk Assessment and Child Protection legislation policies are complied with, developing a culture of safety and inclusion and adopting a zero-tolerance position to any safeguarding, protection or violence issues.
Staff Leadership & Development
* Line manage Leisure team.
* Ensure efficient staff deployment and appropriate staffing levels.
* Support recruitment, induction, training and development, and disciplinary processes.
* Oversee and monitor staff training programmes, ensuring accurate records.
Customer Service & Community Engagement
* Maintain excellent customer care standards and ensure facilities meet diverse user needs.
* Consult with customers and staff to identify improvements and report to the Manager.
* Promote activity programmes, special projects, and community engagement initiatives.
* Attend meetings and events as required
Financial & Administrative Duties
* Support the Manager in monitoring budgets, reducing costs, and increasing income.
* Ensure compliance with financial regulations.
* Administer activity booking systems and High Life membership scheme to a high standard.
* Collate performance statistics and prepare reports as required.
Innovation, Marketing & Development
* Contribute to the ongoing development and improvement of facilities, programmes and services.
* Help establish a sales culture and use social media as a marketing tool.
* Build and maintain positive relationships with key stakeholders, committees, and boards.
Additional Information
* Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
* Pursue continuous professional development and contribute to the continuous improvement of Skye & Lochaber and High Life Highland as a whole.
* Attend and undertake any training online or in person.
* Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
* Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Leisure team.
* You will be expected to work at various locations on a varied rota including regular evenings and weekends.
* You may be asked to undertake other duties appropriate to the role.
* Job description may be updated periodically to reflect service needs.
*** A Disclosure Scotland PVG check is required for this post ***
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