Housing Officer – Supported Living Bishops Stortford Hertfordshire l £16.37 per hour | 37.5 hours | Mon–Fri | Temp Are you passionate about delivering excellent housing services? Are you looking for a rewarding opportunity within Social Housing? My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until March 2026, with the potential for an extension. Vacancy Brief * Role: Housing Officer * Contract: Interim until March 2026 (temp to perm opportunity) * Hours: Full time – 37.5 hours per week * Location: Stortford (CM22) Hertfordshire * Working Pattern: Monday–Friday, 9am–5pm * Pay Rate: £16.37 PAYE * Compliance: Standard DBS required * Travel: Full UK driving license & access to a vehicle required * Mileage: Paid at 45p per mile (with business insurance) Key Responsibilities * Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant. * Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections. * Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution. * Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion. * Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities. * Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners. * Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals. * Work collaboratively with internal teams and external partners—local authorities, police, fire service, and contractors to ensure positive community outcomes. * Support voids management by ensuring swift property turnaround and readiness for new tenants. * Promote customer involvement, gather customer feedback, and support continuous improvement of local services. * Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery. Skills & Outcomes of This Role This role will strengthen your expertise across core housing management functions, including: * Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management. * Excellent customer service skills with the ability to engage, listen, solve problem and negotiate. * Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners. * Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations. * Experience working with repairs teams, maintenance operatives and external contractors. * Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management. * Ability to analyse patch performance data and contribute to service improvement and community wellbeing. This role provides an excellent platform for career progression into areas such as: Housing Management • Supported Housing • ASB Specialist Roles • Income Management • Compliance • Neighbourhood Management • Tenancy Sustainment • Scheme Management • Community Housing Services Housing Officer – Housing Manager – Supported Housing – Supported Living – Tenancy Management – Income Management – Rent Arrears – ASB Officer – Anti-Social Behaviour – Void Management – Allocations & Lettings – Estate Management – Housing Association – Social Housing – Housing Support – Tenancy Sustainment – Safeguarding – Homelessness – Community Housing – Neighbourhood Officer – Property Management – Repairs & Maintenance – Housing Advice – Asset Management – Housing Coordinator – Local Authority Housing – Customer Service – Vulnerable Adults – Multi-Agency Working – Compliance – Tenure Management – Service Charges – Housing Benefit – Rent Recovery – Hertfordshire – Bishops Stortford