Operations supervisor

Job Description

Operations Supervisor
Location: DN41
Hours: 7.00am - 4.00pm
Salary: 30k

Responsible for:

Supervising the PDI Operatives and Technical team to ensure that all PDI, technical and Valet activities are carried out safely to correct company quality standards. To ensure that KPI's relevant to the role are achieved through daily performance management of the PDI function and its staff. To ensure that company systems are updated to provide process transparency at all times.

Key Duties:

1. Maintain productivity of a team
2. Ensures workload is distributed evenly
3. Organise staffing with approved agency provider
4. Provides cover for management absence
5. Liaise with other teams and departments on site and provides support where required
6. Liaise with stakeholders on site
7. Attend and contribute to operational meetings
8. Conduct daily operational and safety briefings
9. Maintains KPI performance relevant to the area
10. Produce daily reports as defined by the manager
11. Provides answers to complaints and provides solutions to prevent recurrence
12. Works with the Charging and maintenance team and administration team to ensure that all vehicles are available to PDI when required
13. Ensures that relevant skill level is available to cover in line with contractual requirements