About The Role
Role: Customer Service Representative
Contract type: Full time, 6 Months FTC
Location: Crayford, DA1 4QX (Role will be hybrid after successful completion of probation 1-2 days from home)
Hours a week: 37.5 Hours, Monday to Friday
Salary rate: £24,000
Restore Datashred is a market-leading provider of secure document destruction services. We pride ourselves on delivering exceptional customer experiences, and we are looking for a professional and motivated Customer Service Advisor to join our team.
Reporting to the Customer Service Team Leader, you will engage with internal departments and external customers to ensure queries are resolved efficiently, accurately and within agreed SLAs. You will play a key role in maintaining high standards of service delivery, supporting continuous improvement, and contributing to the achievement of departmental KPIs.
Key Responsibilities:
Deliver exceptional customer service, ensuring all queries are resolved promptly, accurately, and within SLA
Liaise with internal teams, including operations, finance and account management, to obtain information and resolve issues
Manage customer accounts, ensuring information is accurate, up-to-date, and changes are communicated proactively
Process customer orders and requests using internal systems and external customer portals
Handle and resolve complaints professionally, taking ownership to ensure positive outcomes
Identify opportunities for improvement in processes or service delivery, contributing to a better customer journey
Support new and existing team members through knowledge sharing and participation in training
Represent Restore Datashred professionally during customer meetings, both virtually and on-site when required
About You:
Previous experience in a fast-paced customer-focused environment
Commitment to excellent customer service with a positive attitude
Strong communication skills, both written and verbal
Excellent attention to detail, problem-solving abilities, and organisational skills
Ability to extract relevant information and identifyproblems
Competent in standard software packages with a willingness to learn new ones
Ability to prioritise workload, multitask, and work independently while handling complaints
Ability to work under pressure and meet deadlines/targets
Proven ability to achieve and maintain KPI targets
Some of our benefits include:
Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)
About The Company
Restore Commitment to Disability Confidence
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so