Description
:
What are we looking for?
CoreLogic Protect is currently looking for a Client Support Associate to join their UK team. This role will provide 1st/2nd line operational support to the business bespoke software in order for system users to operate effectively and efficiently.
We are always looking for curious, agile, enthusiastic, and driven people to add to our team! If you thrive in a dynamic, open and team-oriented environment with a passion for solving problems, we want to hear from you!
As the Client Support Associate, what will I be responsible for?
As CSA you will be set on a path of learning of multiple technical disciplines relating to the software CoreLogic provide. Starting out you will split your time between working as a Client Support agent. You will be assisting customers and Internal Teams with handling questions and issues in respect of the way that they use the software. You will be responsible for providing a quick response to calls taken, logging and then take charge in making sure that the development team are made aware of any issues that need to be escalated in a timely manner, whilst managing the requestor’s expectations and needs.
Calls are predominantly received via phone and email and Zoom/Teams is utilized where necessary to assist in the resolution of matters. The Client Support Associate must be able to identify and prioritise their workload, whilst adhering to all service level agreements. A professional manner must be maintained at all time and you must be comfortable working within tight deadlines.
The other time you will be learning, and using your existing expertise, to develop a general understanding and skill level on multiple technical aspects which could include software configuration, pricing database administration, data and MI reporting and analysis, script writing, digitisation/automation, WalkMe or API.
A thirst for learning and knowledge will be needed, and an aptitude for problem solving are the core of this work
After the first 12-18 months you will be expected to have gathered enough knowledge to be able to move onto a more technical specialist role, leaving the support role behind and following the technical route we have worked on together.
Duties and responsibilities:
1. Assist customers and Internal teams with handling questions and issues in respect of the way that they use the software.
2. Own support desk ticket investigations, testing and communication with clients.
3. Log and takes charge in making sure that the development team are made aware of any issues that need to be escalated.
4. Work to specific SLAs and timeframes.
5. Own your own personal development plan and work towards a broad technical understanding.
Job Qualifications:
What does the Client Support Associate need to have?
6. Experience in software support or technical / data analysis preferable.
7. Good understanding of basic IT principles and practices relevant to supporting users on software
8. Quick & Active learner – able to master new knowledge efficiently
9. Positive and ‘self-starter’ attitude – able to work independently using own initiative
10. Strong Microsoft Office skills, especially excel.
11. Experience in other project or technical software applications of benefit.
12. Excellent attention to detail and communication skills
13. Ability to work under pressure and prioritise tasks effectively
14. Enjoys working with clients and in a team environment
15. Self-motivated, helpful and constant desire to improve
16. Experience within the insurance industry considered an asset
17. Proficiency in other European languages would be considered an asset
CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Equal Opportunity Employer Statement:
CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation. CoreLogic maintains a Drug-Free Workplace.