Description M&D Job Description Operations Analyst The Job Description form is used to record the work responsibilities and qualifications (education, training and skills) for each discretionary title (role) used within a Functional Group. Please refer to the QMS Website Job Description Procedure for further information. Functional Group M&D Operations Manager Jorge De Ponte Neves Job Responsibilities No visa sponsorship will be offered The Operations Analyst will be responsible for receiving and checking incoming shipments for accuracy and within a timely manner. Sorting and placing items on to assigned racking and shelving. Picking, packing and processing orders for shipment and pick up according to assigned schedules. Ship hardware to end user or destination, in compliance with Oracle Policies and Procedures. Familiarly with Parcel Carrier Procedures, Systems and Transportation Networks essential. Processing return orders in an accurate and timely manner. Organize inventory and handle variety of daily operations inquiries and issues. Assist team with hardware devices configurations for laptops, network equipment, tokens, etc. Perform hardware setup and installation, deliver hardware to internal network sites, and participate in projects as dictated by the business need. Performing accurate cycle counting and inventory control within the agreed frequencies to maintain inventory accuracy. Recording and reporting stock levels and discrepancies. Maintain a clean and safe working environment. Collaborating with team members and management to meet operational goals. Identify areas for process improvement, cost savings, and collaborate with associates to improve efficiency, productivity, and processes. Communicate to management team regularly operational status and provide insights on performance trends as well as recommendations on how to exceed plan and accelerate productivity and growth. Perform transactions, maintain accurate system data, analysing and creating operational reports, and data entry and system transactions using Oracle applications and provide daily status and reports to management. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. The Operations Analyst is an essential role and will report to our Oracle M&D office daily. This position does not offer teleworker or remote/working from home options. J ob Qualifications (skills/education) BA/BS degree, typically graduate or equivalent with 1/2 years’ experience. Knowledge of desktop support / PC repair and hardware configuration a plus. Knowledge of Logistics and Hardware Distribution methodologies. Knowledge of Microsoft Office. Good computer and technical skills; quick to learn new tools applicable to the role. Excellent communication and interpersonal skills. Willingness to work in a dynamic, fast-paced environment. Strong customer services skills with the ability to maintain professionalism under pressure. Exhibits strong organizational skills, attention to detail and follow-through. Ability to multitask in a dynamic environment. Analytical skills and ability to meet deadlines. Ability to lift, carry, push, or pull up to 50 lbs and drive company vehicles.