Overview
Part-Time Customer Service Advisor — Location: Corby — Hours: 20 hours per week (flexible, Monday-Friday, 4-5 hours per day) — Pay: £12.21 per hour.
The Opportunity
We are recruiting on behalf of our client for a Customer Service Advisor to join their friendly team in Corby. This is a fantastic part-time opportunity for someone who enjoys building relationships, providing excellent service, and working flexibly during the week.
The Role
As a Customer Service Advisor, you\'ll be the first point of contact for both new and existing customers. You\'ll focus on building strong relationships, handling enquiries promptly, and ensuring all customer details are recorded accurately. Your key responsibilities will include:
* Contacting new enquiries within 24 hours
* Building and maintaining customer relationships over the phone
* Logging orders accurately on company systems
* Keeping customer databases up to date in line with company guidelines
* Supporting customer marketing campaigns and call workflows
* Communicating customer needs and feedback to the wider team
* Assisting with additional reasonable tasks as required
What We're Looking For
The ideal candidate will have:
* A caring and professional telephone manner
* Strong data entry and database management skills, with great attention to detail
* The ability to build rapport with a wide range of customers, including older customers and their families
* Excellent time management and organisational skills
* A proactive, team-focused approach with good communication skills
* Empathetic approach
* Confident computer skills
Why Apply?
* Part-time, flexible hours to fit around your week
* Competitive hourly rate of £12.21
* Supportive and welcoming team environment
* Varied and rewarding customer service role
How to Apply
If you\'re a people-focused individual looking for a part-time role with flexibility, we\'d love to hear from you. Apply now with your CV!
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