About The Role
We are currently recruiting for a Supporter Engagement Team Leader. Supporter Engagement is one of the most important teams that is central to the success of Alzheimer’s Society. The function of the team is to manage multi-channel communication with our supporters, both inbound and outbound. The team manage emails, telephone calls and social media interactions and is part of the wider Supporter Experience Team. The team’s goal is to enhance the overall supporter experience. Additionally, the team leader contributes to improving fundraising efforts by providing supporter insights and feedback to relevant stakeholder teams.
Key Responsibilities:
1. Leading and Managing a Team: Providing day-to-day leadership, fostering a positive team culture, and ensuring team members are supported in their roles.
2. Supporter Interaction: Acting as a first point of contact for supporter inquiries via various channels (phone, email, social media) and handling donations.
3. Enhancing the Supporter Journey: Working to improve the overall experience for supporters by identifying areas for improvement and implementing changes.
4. Providing Support: Offering guidance and support to the team on best practices for engaging with supporters and handling various situations.
5. Contributing to Fundraising: Providing valuable insights and feedback to fundraising teams to inform future strategies and campaigns.
6. Ensuring Compliance: Adhering to data protection regulations and other relevant policies and procedures.
What you’ll focus on:
7. Leadership and Team Management: Proven ability to lead, motivate, and develop a team.
8. Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to interact with a diverse range of people.
9. Customer Service Experience: Experience in a customer-facing role, preferably within a fundraising or charity setting.
10. Data Management and Analysis: Ability to manage and analyse data to identify trends and improve supporter engagement.
11. Knowledge of Fundraising Practices: Understanding of fundraising principles and best practices.
Interviews will be scheduled w/c 27th October.
About You
About Alzheimer's Society
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