JOB REQUISITION
Strategic Accounts Operations Support
LOCATION
MI TROY EAST
JOB DESCRIPTION
The Strategic Accounts Operations Support position will provide operational support to Managing Director(s), as well as comprehensive support across multiple projects and business processes for our Strategic Accounts team.
Responsibilities
As well as providing executive level support to the Managing Director(s), this role will be a resource for client accounts and revenue generating activities support. Additionally, this role will be responsible for providing technology, reporting, and meeting support and assistance with Strategic Account team processes.
Leadership Support – 5%
1. Manage and coordinate the Managing Director’s calendar. Collaborate with other executive assistants to coordinate calls with field Senior Leadership, as well as external partners.
2. Prepare internal memos and infrastructure announcements by gathering relevant information.
3. Handle confidential or sensitive information.
Client Account Support – 15%
4. Assist with new account target assignments and ongoing maintenance and reconciliation of target lists.
5. Coordinate and assist with executing all New Deal rollouts. Including, call coordination with Vice Presidents, creation of presentation materials, generation of revenue and sales reports, etc.
6. Aid in maintaining job order compliance to ensure adherence to client contracts, policies, and procedures.
Meeting Support – 30%
7. Plan and prepare meetings and presentation materials for internal and external meetings in a timely manner, including but not limited to, QBRs, annual Chart Reviews, roadmaps and ad hoc request materials.
8. Liaise with Corporate Meeting Planners to coordinate and execute off-site team meetings and events, including travel and hotel arrangements, restaurant and catering, activities, and preparation of itineraries, agendas, and meeting materials.
Reporting Support – 30%
9. Generate, verify, and analyze various reports: expense reports, performance reviews, revenue reports, as well as highly confidential reports such as compensation and budget reports.
10. Contacts company personnel at all organizational levels to gather information and prepare reports.
11. Generate and distribute weekly, bi-weekly, or monthly reports including but not limited to: requests from clients, team and field; FLAG and Local Contracts Log; Sales Reports; Ad hoc requests.
Technology Support – 5%
12. Oversee database maintenance, including audit of project pipelines.
13. Support the adoption and usage of process and technology initiative and best practices.
14. Assist with troubleshooting technical issues and provide updates on requests when needed.
15. Submit ServiceNow tickets on behalf of Managing Director, Managing Vice Presidents, and Sr./Vice Presidents.
Team Support – 15%
16. Screen requests and emails; direct inquiries as needed and/or respond appropriately.
17. Assist employee related processes including documenting performance reviews, updating job descriptions, conducting research.
18. Assist with processing invoices and check request inquiries.
19. Responsible for preparation, coordination, and management of team contests including establishing guidelines, spreadsheet tracking and awards.
20. Organize and coordinate team engagement tools, including the set up of Microsoft Teams or text group chats, and anniversary and birthday recognition and announcements.
21. Assist with social media communication, and coordinate milestone celebrations using platforms such as LinkedIn, Dynamic Signal, and Kudoboard.
22. Coordinate support task coverage during vacation time to ensure uninterrupted processes and workflow.
23. Facilitate ordering of supplies, business cards, and various business-related licenses.
Qualifications:
24. Associate degree required, Bachelor’s degree preferred.
25. 5+ years’ administrative experience.
26. Intermediate knowledge of Microsoft Office products and database entry. Proficiency in Excel, PowerPoint and Word is required. Intermediate knowledge of Excel pivot tables a plus.
27. Experience in high-pressure, fast-paced corporate environments
28. Experience with calendar management (across multiple time zones), travel coordination, and meeting logistics
29. Project coordination and support across departments
30. High level of professionalism and discretion
31. Ability to multitask and prioritize competing deadlines, excellent time management
32. Proactive and agile approach to problem solving and solutioning
33. Strong interpersonal skills and team collaboration
34. Demonstrated strong and clear verbal and written communication skills
35. Experience acting as a liaison between leadership and team members and/or other business groups
36. Experience with Salesforce DocuSign, and DOMO preferred.
Top Reasons to Work for Robert Half:
37. EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER – For more than 75 years, our history of success and strong client relationships provide a level of stability few companies can match.
38. PERFORMANCE = REWARD – We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com.
39. UPWARD MOBILITY – With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
40. TOOLS FOR SUCCESS – We provide world-class training, client relationship management tools and advanced technology to help you succeed.
41. RESPECTED WORLDWIDE – Robert Half has appeared on FORTUNE magazine’s list of “Most Admired Companies” since 1998, as well as numerous “Best Places to Work” lists around the world.
42. OUTSTANDING CORPORATE RESPONSIBILITY – We believe in an “Ethics First” philosophy, which means we are committed to social responsibility, promoting inclusion in the workplace, and actively participating in communities where we live and work. Learn more by downloading Robert Half’s Corporate Responsibility Report at roberthalf.com/about-robert-half/corporate-responsibility.