Overview
Clinical Office Administrator, Obstetrics & Gynaecology role at Northumbria Healthcare NHS Foundation Trust.
Provide clerical support to the Clinical Office Administrative Co-ordinators and work as part of the administrative team to ensure that clinic letters are downloaded, printed and proof read using the transcription service. Once letters are approved by clinicians, send off (electronically or by post).
Responsibilities
* Sort, distribute and prioritise incoming post using judgement and experience to decide which documents are to be passed to consultants and which may be passed to other areas for information or action.
* Exercise independent judgement and initiative when problems arise, taking the necessary action to resolve the problems or referring to the appropriate person.
* Competent use of Millennium EPR (Cerner) after training in accordance with required departmental standards of work.
* Use of the Trusts Evolve system, which manages Electronic Medical Records. Prepare documents for scanning by creating appropriate cover sheets and delivering notes to the scanning department.
* Liaise with all staff concerned with patient services (e.g., medical, nursing, medical records, X-ray and management).
* Deal with enquiries by letter/fax/email/telephone from patients, GPs, other hospitals and Consultants. Establish good levels of communication and liaise with other secretaries, medical staff and other departments and hospitals.
* Manage own workload, prioritise as necessary. Work as part of a team and assist with the training of new and temporary staff. Provide support and advice to all immediate team members and colleagues across the Trust.
* Co-operate fully in the introduction of new technology and new methods of working as appropriate to the work of the administrative team. Through self-development, continuously update knowledge of new trends and maintain and improve knowledge and competence.
* Demonstrate an understanding and reassuring manner when dealing with patients and their relatives. Undertake all mandatory training as required by the Trust.
Qualifications / Skills
* Competent use of Millennium EPR (Cerner) after training
* Experience with the Evolve system for Electronic Medical Records
* Strong communication and liaison skills with patients, colleagues and other departments
* Ability to prioritise, work to deadlines and exercise sound judgement
* Willingness to train and support new and temporary staff
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Hospitals and Health Care
#J-18808-Ljbffr