Extra Care Scheme Assistant Hawkhurst Extra Care Service Temporary Contract – 3 Months 21 Hours per Week £16.31 LTD / £14.00 PAYE (inc hol) Join a leading housing provider in a rewarding temporary role supporting older residents at Bowles Lodge, Hawkhurst. Help create a safe, inclusive, and engaging environment for residents to thrive. THE ROLE We are looking for a compassionate and proactive Extra Care Scheme Assistant to support the Scheme Manager in delivering excellent housing management and resident engagement at our Extra Care Scheme in Hawkhurst. Support with day-to-day housing management tasks and scheme operations Help coordinate and maintain an activities programme for residents Provide a welcoming induction and settling-in service for new tenants Complete health and safety checks and ensure compliance procedures are followed Report safeguarding concerns and maintain confidentiality and professionalism Deliver outstanding customer service with a person-centred approach Work collaboratively with on-site teams and the local community THE CANDIDATE The ideal candidate will have previous experience in a customer-focused or housing-related role, preferably within a supported or extra care setting. Genuine interest in working with older tenants and improving their quality of life Strong organisational skills and the ability to prioritise tasks Confident communicator, both written and verbal Comfortable using Microsoft Office and bespoke ICT systems Ability to remain calm under pressure, work independently, and make sound decisions THE CONTRACT 21 Hours per week 2pm – 6pm Tuesday to Friday, 8am – 1pm Saturday You must be flexible to work beyond these hours occasionally to cover training or emergencies. If covering for the Scheme Manager and unable to leave the scheme for a lunch break, a lunch allowance will be paid. You will not be required to work bank holidays. If Christmas Day, Boxing Day or New Year's Day falls on a Saturday, you will be expected to work the following Monday instead. Temporary – 3 Months £16.31 LTD / £14.00 PAYE (inc hol) HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!