Thrive Personnel are currently recruiting for a Quality Control Administrator for our client based in Leeds.
Role Summary
The Quality Support Administrator provides administrative and operational support to the Quality Team, helping to manage quality systems, and drive continuous improvement activities.
Core Duties/Responsibilities
Maintain all customer complaints, in folders and assign investigations to relevant personnel
Support the preparation and distribution of quality-related reports to customers and senior management
Support the preparation and distribution of quality-related dashboards, and performance metrics to senior management
Prepare presentations for customer meetings
Prepare factual slides for internal quality meetings
Ensure all investigations allocated are followed up and are updated in accordance with our procedures, with escalation if necessary
Analyse data to identify trends in quality issues
Raise scrap request forms
Manage samples from NCR’s and customer complaints
Collect dockets and samples for investigators
Ensure all quality records are accurately filed, version-controlled, and accessible.
Update quality information boards
Small tool management – ensuring tools are numbered and recorded
Communicating with the sales team when rework has been completed
Take accurate minutes of the quality meetings
Request and monitor customer returns and rework
Coordinate internal document reviews and follow up on outstanding actions.
Assist with root cause analysis and problem-solving activities.
Maintain and update quality management system (QMS) documentation, including policies, procedures, and work instructions.
Skills, Capabilities and Attributes
An understanding of manufacturing processes – packaging/print preferred
Excellent Communication skills – both written and verbal
Interpersonal Skills – Builds appropriate rapport; builds constructive and effective relationships
Strong organisational skills and the ability to manage and prioritise a busy and varied workload.
Problem solver and Proactive thinker.
Analytical.
Ability to work both efficiently and effectively alone, as well as part of a large and varied team.
Flexibility and excellent attention to detail is essential.
Knowledge of all MS Packages including Excel and Word.
Willingness to learn and a strong desire to develop and grow within the organisation.
Enjoy working to deadlines and targets in a fast-paced environment.
High degree of accuracy and attention to detail, with ability to check own work
Enthusiastic, committed, and flexible to the demands of a fast-paced business with a significant amount of change.
Positive Work Ethic
Team working skills