Strategic Operations Manager – Online Food Delivery Platform
We’re looking for a highly commercial, strategic thinker to help scale our merchant operations and strengthen our value proposition for restaurant merchants.
What you’ll do:
* Drive merchant product & service partnerships
* Manage internal and external partnerships and lead cross-functional projects
* Improve restaurant experience: order accuracy, prep times, communication, refunds & disputes.
* Use data & performance metrics to deliver insights, models, dashboards, and prioritisation guidance.
1. What we’re looking for:
* 3–5 years commercial experience (strategy, ops, consulting) in fast-paced tech, FMCG, or marketplaces.
* Strong ownership mindset with experience building clear roadmaps, OKRs & playbooks.
* Excellent stakeholder management & communication skills.
* Analytical proficiency in Excel modelling and basic understanding of SQL
Details:
* Day rate: £180 PAYE
* Hybrid: 3 days (HQ central London)
* Contract: 6 months