Front of House & Customer Service Advisor
West London (Multi-Site)
Circa £27,500 + Commission (OTE £30,000-£32,000)
Our client is a high-end beauty clinic with multiple sites across West London, seeking a Front of House Person to join their growing team. The successful candidate will work five days a week on a full-time basis, including one day of a weekend. This mobile role will cover several locations across West London, offering excellent opportunities for career progression following recent internal promotions.
With ambitious strategic growth plans set to be announced later this year, this is an ideal opportunity for someone looking to develop their career within an expanding organisation.
Please be aware that the clinic is open 7 days a week so there is a requirement for weekend working with days off during the week.
Key Responsibilities:
* Warmly greet clients and notify assigned beauty therapist/podiatrist of their arrival
* Welcome walk-ins, address inquiries about services, and schedule appointments based on availability
* Handle appointment bookings and upselling, both via phone and email
* Input staff rotas into the booking system
* Update client details on our client's booking system, including telephone numbers, email addresses, and payment information
* Assist with stock control and support
* Provide assistance with end-of-day procedures
* Support Clinic Managers with various tasks as required
* Travel between multiple clinic sites across West London as required
Requirements:
* Previous experience in a beauty clinic, salon, medispa or aesthetic clinic is essential
* Previous experience in Front of House or reception duties
* Ability to travel between multiple sites across West London (own transport preferred)
* Ability to work efficiently and be self-motivated
* A quick learner with a desire to develop skills and progress within the company
* Proficiency in computer applications such as Outlook and Word, along with experience in appointment booking systems
* Experience with Zenoti is distinctly beneficial
* Positive "can-do" attitude and strong interpersonal skills
* Ability to build and maintain professional relationships
* Excellent phone etiquette and fluency in both written and spoken English
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.