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Band 2 | Main area Physiotherapy Outpatient | Grade Band 2 | Contract Permanent: Part time 3 days Monday, Tuesday, Thursday | Hours Part time - 18.75 hours per week (Monday, Tuesday and Thursday) | Job ref 201-25-640-A | Site St Austell Community Hospital | Town St Austell | Salary £24,465 Pro Rata | Salary period Yearly | Closing 30/09/2025 23:59
Thank you for your interest in Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
* Great Care – Care based on what matters to people. Care provided at home or close to home. Improvement through learning, research and innovation. Prevention and alternatives to hospital.
* Great Organisation – Buildings that support health and wellbeing. Technology enabled care. Care teams are supported by responsive corporate services. Safe, efficient, effective and productive.
* Great People – A place people love to work and feel valued. Living our values with staff (all voices count). Attract, grow and develop talent. Leaders with compassion, who continuously learn and listen.
* Great Partner – Encourage and enable effective partnerships. Joined-up community services. Work with others to maximise workforce opportunities. Reduce our impact on the environment.
As an NHS employee, you may have contact with vulnerable service users. We encourage vaccination where appropriate and support flexible working arrangements including job share or part-time patterns where the service allows.
The successful applicant will be an NHS employee and may have contact with vulnerable service users. The role may require occasional coverage at other sites (e.g., Newquay, Bodmin) as our admin team covers Restormel and North Cornwall.
Job Overview
An opportunity to join the friendly, busy MSK physiotherapy outpatient service at St Austell Community Hospital as part of the Admin and Clerical team. We deliver high quality care and are committed to our values: Compassion, Happiness, Ownership, Integrity, Connection and Equity.
The main role is to provide patient-facing reception and administrative cover to a busy outpatient physiotherapy department.
Main duties of the job
* Organise clinics, letter writing, and telephone calls to organise appointments.
* Ordering, data entry and managing our electronic booking and patient notes system (RIO).
* Work with own initiative within a busy team; organise and prioritise work; communicate well; adaptable and flexible.
* Occasional coverage at Newquay and Bodmin physio OPD as needed.
Working for our organisation
We are an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve physical and mental health, and provide support for dementia or learning disability.
We are a people-focused organisation; you will help support the health and wellbeing of local communities. The Trust employs over 4,000 people across doctors, nurses, therapists, and admin/support staff. We work in homes, community clinics, and hospitals across 13 community hospitals.
Detailed Job Description and Main Responsibilities
To view a detailed job description and person specification, please see supporting documents.
Person Specification
Education / Qualifications (Essential)
* Good general education including GCSE English or equivalent
* RSA II Typing/Word processing CLAIT level 2 or equivalent
* NVQ 2 Administration or equivalent
Experience (Essential)
* Proven use of MS Office (Word, Excel, PowerPoint)
* Proven experience of working in a busy office/department
* Good written and verbal communication skills
* Able to work in a pressured environment
* Experience in the use of Email and Internet
Desirable
* Previous reception experience
Development and Benefits
* Career development opportunities, CPD time, and access to development funds
* Leadership and management development, coaching and mentoring
* Induction programme and preceptorship for new staff
* Access to NHS Pension, cycle to work, salary sacrifice schemes, and other wellbeing benefits
The Trust reserves the right to close this advert early. Shortlisted candidates will be contacted by TRAC.jobs email with interview details. Cornwall Partnership NHS Foundation Trust values lived experience and supports staff health and vaccination checks as required. You may be asked for references and occupational health information.
For general recruitment queries, contact the recruitment team on 01208 834644.
Job Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Information Technology
* Industries: Administrative and Support Services
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