Responsibilities
* Take ownership of opening, closing, and daily operations while solving problems on the fly.
* Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
* Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
* Results focussed, staying informed about unit performance and championing improvements.
Qualifications
* Previous experience leading a team in a busy Hospitality or Retail role is preferred.
Schedule and Compensation
Hours of operation are 3am to 10pm. Working flexibly across weekdays, bank and public holidays.
Pay rate: £14.25 per hour plus a £1.50 per hour incentive for hours worked between midnight and 6am, bringing your rate to £15.81 per hour.
Benefits
* Employee discounts
* Friends and Family Discount App (50% off all units, 20% of alcohol)
* Award-winning training, apprenticeships and development programs
* Health & Wellbeing Support
* Free meal and parking while on shifts
* Continuous growth: access to award-winning training, apprenticeships and development programs to enhance your skills and advance your career
* Duty Manager Development Programme
* Help@Hand App: offers shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones
* Health and wellbeing support: Retail Trust, flexible working, comprehensive family-friendly leave
* Culture: diversity and inclusion with various colleague networks such as LGBTQ+, Women’s Network, Neurodiversity and Disability
* Activities: Barista competition, Millie’s Cookies ice‑off challenge, Superstars recognition
* Financial support: pension plans, life assurance, share incentives scheme, cycle-to-work scheme and competitive pay rates
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