The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.
A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.
The Role
We’re seeking a confident and charismatic Waiter/Waitress to join the vibrant front of house team at The Roof Gardens. As a warm and professional presence, you’ll become a familiar face to our members, ensuring their experience is seamless, welcoming, and memorable from beginning to end.
Key Responsibilities:
* Provide support to the Membership Executive team by managing the Membership Inbox, handling enquiries, and ensuring timely responses
* Manage the Membership phone line, assisting current members and addressing enquiries from prospective members
* Input and maintain application form data accurately within Salesforce
* Carry out due diligence checks on membership applicants
* Support the senior membership team with day-to-day administrative tasks
* Assist with onboarding processes to ensure a smooth experience for new members
* Collaborate with the Membership Experience team to keep member information updated daily in the CRM system, including preferences, feedback, and behavioural notes, in line with SLAs
* Manage time effectively and prioritise multiple tasks using own initiative
* Preferable experience with Excel, CRM database systems and other relevant systems, including data management, reporting and analysis and online payment processing
Our Benefits:
* Competitive salary above market rate
* 20 days holiday, plus an extra ‘celebrate you day’
* A free meal during your shift
* Late night taxi allowance for safe travel
* Recognition vouchers
* Company pension scheme with employer contributions
* Generous 'Refer a Friend' scheme
* Team socials to celebrate our successes
* Uniform and dry cleaning provided
* Access to Wagestream for financial well-being support
* 24/7 confidential well-being and mental health support
* Growth opportunities, both personally and professionally
* Breakout spaces with showers, secure storage, and areas to relax with colleagues
* One fully paid day each year for volunteering
We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.
If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.