Technical Specialist Video
Your perspective
* Private Healthcare after 12 months of service
* Employee supported volunteering
* Enhanced family leave provisions
* Perkbox and Employee assistance Programme
* Company sick pay
* Employee recognition scheme
* Generous employee referral scheme
* Clearly defined Career path (and all the important support along the way)
* Access to state-of-the-art technology
* Global presence and opportunities worldwide
* Long Service Programme
Position Overview
The Technical Specialist is responsible for the set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams. This position reports to a Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.
Key Job Responsibilities
Event Design and Planning
* Work with Project Management/Producer teams to design and implement sufficient video systems to fulfil the brief of any given event
* Assist Labour teams with fulfilling accurate roles with internal and external staff, ensuring the right people are in the right roles
* Ensure all video components are added to technical drawings for events in Vectorworks
* Ensuring consistency across all events for plans and schematics being drawn, and accurate documentation is provided for onsite teams for delivery
* Assisting with pre production for media server/switching workflow to aid onsite delivery
Equipment Operation
* Full understanding and operation of advanced switching systems for large scale events, linking multiple switchers where necessary (Barco E2/S3)
* Plan, design and install multi blended projection systems utilizing Barco, Christie and Panasonic projectors with their relevant software systems
* Design and lead complex multi screen LED display builds, utilizing multiple processors
* Delegate tasks efficiently across large scale projects, ensuring timely delivery of all video aspects of an event
* Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
* Troubleshoots technical issues and resolve problems quickly as they arise.
* Do the Right Thing - Complies with all Company security and safety measures.
* Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
* Ensures equipment is secure from theft and/or damage when in use.
Customer Service
* Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
* Maintains a positive relationship with all clients through effective communication.
* See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
* Understands and fosters the hotel/venue/client relationship.
Training/Staff Development
* Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
* Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Event Supervision
* Performs advanced work (pre/during/post event) with operations team members.
* Supervises and directs other technicians during an event.
Equipment Maintenance
* Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
* Performs inventory and forecasting of equipment needs.
Disclaimer
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
Job Qualifications
* Bachelor’s Degree or equivalent is preferred.
* 4+ years of field experience in specialty area is required.
* 3-5 years of customer service or hospitality experience is preferred.
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