Better places, thriving communities.
Security Supervisor
Location: Hull. HU9.
Shift Pattern: Days 4 on 4 off 05:00 17:00.
Main Duties
To proactively demonstrate and work to the Company's values of Excel, Challenge and Inspire.
Supervisor Experience Within The Security Industry Is Essential
Customer care
* Ensure all contractual commitments are honoured and if there is any failure be the first to advise the site security operations manager. Any complaints must be logged in accordance with the quality system and remedied in a timely and effective manner – these must be logged as required on the assignment.
Training and Development
* In conjunction with the security site manager, monitor security officer's performance, conduct annual appraisals in line with company policy and encourage their personal development.
* Liaise with the security manager / operations manager to ensure that all contractual training requirements are met and that all certificates are renewed within the correct timeframe.
* Make sure that all security officers are aware of the latest training initiatives and are given the opportunity for both personal development and to improve their skill base.
* Ensuring team is constantly trained to meet leading industry practices.
Managerial / Work Performance
* Leading in implementing customer corporate policies.
* Manage security and emergency incidents.
* Ensure the correct and appropriate operation of security systems and procedures.
* Take ownership of the security operation for customer.
* Constantly assess risk and take appropriate measures to prevent it.
* Manage the staff on site to ensure that the operational delivery of the service is maintained to the highest agreed standard and to the complete satisfaction of the client.
* Regularly inspect all administrative, health and safety and quality procedures and endorse them, paying particular attention to check all procedures.
* Provide assistance to all staff who have welfare requirements and assist in the vetting process to ensure that all security officers assigned to you comply with BS7858.
* Take detailed notes of all disciplinary/capability actions taken against employees, ensuring that all such matters are first referred to the operations manager.
Communication
* Support the organisation in any way deemed necessary as required by the operations manager.
* Provide the assurance of a professional and high quality security operation.
* Develop and manage security related projects and initiatives in collaboration with key customer management.
* Liaise closely with the operations manager to ensure that they are aware of any changing requirements of the contract.
* Provide information on activity on site relevant to the teams performance, ongoing issues and future development opportunities.
Quality
* Maintain accurate and up-to-date assignment instructions for the site against which all security officers should be assessed, to ensure their understanding and compliance. All instructions must be signed as having been read and understood.
* Act and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients.
Person Specification
* High level of integrity trustworthy and reliable.
* Must hold Full clean UK drivers Licence.
* Must be over the age of 21.
* Must have held drivers licence and had driving experience for over one year.
* Hold a SIA Security Licence.
* Self‑motivated and works on initiative, asking for help when needed.
* Effective decision maker with the ability to take action, and deliver to targets.
* Team leadership, motivational and team engagement skills.
* Excellent interpersonal and effective communication skills.
* Ability to manage stressful situations and work under pressure.
* Proficient in written and oral communication skills and IT literate / competent.
* Disciplined and professional attitude.
* Ability to work within established procedures and to contribute positively to any improvements.
* Ability to listen and demonstrate creative thinking skills.
* Understanding of the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence.
* Ability to manage resources in line with targets.
* Ability to deal with and control an emergency situation.
Job Overview
* To protect our customer's property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI's) and any subsequent changes.
* Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
* To undertake additional training to ensure continuous self-development.
Main Duties
Operations
* To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
* Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
* To be compliant with Industry and Statutory Legislation (you are required to obtain a front‑line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodology and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
* Ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
* Look out for, and immediately report, any Health & Safety hazards, or potential hazards, on site.
* Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears to become threatening.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* Call emergency services and Communication Centre to report all incidents.
What We Are Looking For
* Previous Security Experience.
* SIA License.
* SC Clearance desirable.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants. We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
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