Desk Adjuster
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Stoke
Reporting To: Joyce Redfearn
Description
New Opportunity Great Team
We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their technical and professional expertise, but they all share a passion to represent the broader Davies Team out in the field. Joining Davies as our latest Desktop Loss Adjuster means that you\'ll be handling claims of varying complexity and value in an efficient and timely manner, supporting the Loss Adjusting team as directed.
What will your day look like:
* Have a detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate.
* Have a detailed knowledge of Building structures including foundations, walls, spanning members their performance and the nature of building materials and material pathology such as freeze-thaw cycle, moisture gradients, rising damp, creep, chemical attack.
* Have a thorough understanding of the nature of building defects and their causes.
* Understand the principles of building repair and maintenance.
* Proactively direct an investigation appropriate to the circumstances.
* Demonstrate applied understanding of advanced negotiation skills to achieve settlement.
Knowledge and Abilities:
* Ability to work under pressure in a fast paced and changing environment.
* Dependability and persistence are essential.
* Flexible approach and adaptable to changing priorities.
* Full driving license required.
* Insurance claims experience.
* ACII and ACILA qualifications preferable.
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
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