We are looking for an experienced and enthusiastic Medical Secretary to join our friendly and busy GP surgery. This is an excellent opportunity for someone who is organised, proactive, and enjoys working as part of a supportive team in a fast-paced environment. The successful candidate will provide efficient secretarial and administrative support to our clinicians, ensuring the smooth running of day-to-day operations and high-quality patient care. Experience using EMIS Web is essential, as is a good understanding of medical terminology and confidentiality requirements.
Main duties of the job
Provide comprehensive secretarial and administrative support to GPs and other healthcare professionals within the practice.
Prepare, type and send referral letters, medical reports, and other clinical correspondence accurately and within agreed timeframes.
Manage incoming and outgoing correspondence, including scanning, filing and uploading documents to EMIS Web.
Handle telephone and email enquiries from patients, hospitals, and other healthcare providers in a professional and courteous manner.
Liaise with hospitals, community services and other agencies to ensure timely communication and follow-up of patient care.
Maintain confidentiality and adhere to data protection regulations at all times.
Support clinicians with diary management, meeting arrangements, and the coordination of patient appointments when required.
Monitor and action tasks, workflow, and results on EMIS Web, ensuring urgent matters are brought to the attention of the relevant clinician.
Assist in maintaining accurate patient records and contribute to the efficient running of administrative systems.
Work flexibly as part of the administrative team to provide cover and support during staff absence or busy periods.
About us
Avenham Surgery is an inner city practice with a patient population of approximately 7,500. We are close to the motorway with easy access to the coast and country side.
We have a very friendly practice team with a varied skill mix including GPs ENP, PN, NA and HCA. We also have access to our PCN SP and mental health workers. All of whom are supported by our administration team.
We are a training practice and take medical students, student PA and have an FY2 on rotation.
Job responsibilities
Provide comprehensive secretarial and administrative support to GPs and other clinicians.
Type, prepare, and send medical correspondence, referral letters, and reports accurately and promptly.
Manage incoming and outgoing correspondence, including scanning, filing, and uploading documents to EMIS Web.
Action clinical tasks and workflows within EMIS Web, ensuring all matters are dealt with appropriately and in a timely manner.
Handle telephone and email enquiries from patients, hospitals, and other healthcare professionals courteously and efficiently.
Liaise with hospitals, consultants, and community services to coordinate patient care and follow-up.
Maintain confidentiality of all patient information and comply with Data Protection and GDPR regulations.
Support clinicians with diary management, meeting arrangements, and document preparation as required.
Assist with administrative processes related to referrals, results, and patient documentation.
Provide cover for colleagues and contribute to the smooth running of the wider administrative team.
Person Specification
Qualifications
* Previous experience as a Medical Secretary or in a similar administrative role within a healthcare setting.
* Proficient in EMIS Web and Microsoft Office (Word, Outlook, Excel).
* Excellent communication and organisational skills.
* Strong attention to detail and accuracy in all aspects of work.
* Ability to work independently and as part of a busy team.
* Understanding of patient confidentiality and data protection principles.
* Experience working within a GP practice or primary care environment.
* Knowledge of NHS referral systems (e.g. e-RS).
* Medical terminology qualification or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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