Overview
Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. With 300,000+ travel experiences to explore—everything from simple tours to extreme adventures—the goal is to make memories that will last a lifetime. Viator offers industry-leading flexibility and last-minute availability, making any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.
Viator's mission is to connect people with unforgettable experiences around the world, creating lasting memories and supporting businesses in the process. Our global team serves millions of travelers in cities around the world. Viator is looking for a dynamic and experienced Principal Product Manager to join our team. In this role, you will be a key player in positioning Viator at the heart of the Experiences ecosystem, solving complex industry problems by building unique capabilities and leveraging the power of an open ecosystem through Operator and Traveler facing UIs and robust APIs. You will be part of a fun, energetic team where you can make an immediate impact and grow as a product management professional.
At the heart of our platform, you will lead the development of capabilities within the Operator Experience domain, initially focused on Pricing and Availability. You’ll be responsible for building an ecosystem that delivers direct value to Operators, Travelers, and Partners, while also enabling other teams to unlock exponential value. We're looking for a flexible Principal Product Manager who can adapt to evolving priorities and contribute across the broader Operator experience space as company strategy informs where focus should be.
In this role, you will define, develop, and manage our product Availability and Pricing capabilities, ensuring experiences are discoverable and bookable from months to hours in advance. This includes building the underlying systems that pull, display, and optimize availability and pricing data between Viator, Operators, and their reservation systems. Pricing serves as a critical scoring layer to Availability, influencing how products are ranked, selected, and sold across channels. While Availability and Pricing will be your primary focus, this role sits within the broader Operator Experience domain, which also includes Product Quality, Logistics, Review Management, Compliance and User Account Management.
The ideal candidate will bring strong product thinking, technical depth and the flexibility to adapt as strategic priorities shift within the Operator space.
Responsibilities
* Shape and own long-term product strategy (12+ months) for Pricing & Availability, anticipating future needs of Operators and Travelers
* Collaborate with other product leaders to align roadmaps across interconnected areas and contribute to company-wide strategy development
* Clearly communicate strategic decisions and trade-offs to executives and cross-functional leaders
* Craft compelling business cases and narratives that align product investments with broader company goals
* Establish and manage the product roadmap, prioritizing deliverables and activities for your engineering POD to optimize against OKRs on a quarterly basis
* Construct new features or enhance existing products to drive the business forward, aligning with established revenue and growth objectives, while ensuring scalability and adaptability
* Regularly lead customer discovery and data analysis initiatives to uncover needs/opportunities and influence investment decisions. Champion data-informed product development and evangelize findings across the organization
* Define and monitor key success metrics and KPIs, and track ongoing product performance, taking corrective action as needed
* Partner with engineering, design, marketing, and operations teams to deliver superior, innovative solutions that elevate both customer and operator experiences, while streamlining operational processes
* Expand knowledge and remit into Operator Experience domain being prepared to leading new initiatives in new domains that align to company priorities
* Stay abreast of industry trends, competitive forces, and emerging technologies
Critical Skills
* User experience: Strong appreciation of Operator and Traveler experience to deliver products that are easy to adopt, use and provide material improvements to everyday usage
* Technical Proficiency: Strong understanding of API and AI technologies
* Product Management Expertise: Proven experience in defining short- and long-term product strategy, developing roadmaps and managing product lifecycles
* Stakeholder Management: Excellent communication and interpersonal skills to collaborate with diverse teams and external partners at all levels
* Analytical Skills: Excellent analytical skills, identify trends and make data-driven decisions
* Problem-Solving: Strong ability to identify and resolve complex technical and business challenges
* Travel Industry Knowledge: Understanding of the travel industry, and reservation systems is a plus
Must-haves
* Expertise (The “What”)
o Bachelor's degree in Business, Computer Science, Engineering, or a related field
o 7+ years experience in product management, with proven track record of delivering products to B2B, and contributing to B2C or B2B2C products
o Expert to shaping UI layers that leverage downstream technologies to deliver end to end
o Ability to engage in highly technical discussions and challenge engineering and other teams when necessary; ability to drive consensus and commitment even when there is disagreement
o Experience decomposing and sequencing the implementation of complex platform solutions into distinct milestones to demonstrate rapid value creation
o Experience measuring the impact of platform work, identifying suboptimal decisions, and adapting when necessary
* Collaborative Work Style (The “How”)
o Insatiable curiosity to understand the needs of internal and external customers by leveraging data
o Ability to collaborate with diverse teams, manage stakeholder requirements, identify and prioritize opportunities, develop solutions, and experiment while mitigating risk
o Proven experience leading cross-functional teams to deliver innovative solutions
o Success communicating the vision, trade-offs, and timelines to stakeholders at all levels
o Sets a high bar for other PMs, strives for excellence, and continuously learns from feedback and mistakes
Nice-to-haves
* Experience in marketplace Pricing and Inventory strategies
* Experience in two-sided marketplaces
* A master's degree in a technology or business-related field
Perks of Working at Viator
* Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
* “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like
* Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
* Donation matching. Give back? Give more! We match qualifying charitable donations annually
* Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
* Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
* Travel perks. We believe that travel is employee development, so we provide discounts and more
* Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
* Health benefits. We offer great coverage and competitive premiums
Our Values
* We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights
* We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
* We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
* We serve our customers, always. We listen, question, respond, and strive for wow moments.
* We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
* Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Product Management and Marketing
Industries
* Software Development, Technology, Information and Internet, and Travel Arrangements
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