Managing Consultant - Operating Model Redesign & Service Transformation
Permanent
Location: UK Based - Client-site travel as required
Must be Eligible to work in the UK - Cannot provide sponsorship
A growing consulting firm is seeking an experienced Managing Consultant to lead high-impact service operations transformation and operational improvement programmes across complex service-sector environments. This role sits at the centre of delivery leadership - blending Operating-Model Design, Service Operations & Improvement, Transformation Delivery, Capability Uplift & Performance Optimisation.
You will guide clients through both diagnostic and hands-on implementation phases, ensuring measurable outcomes across - Process, People, Data & Technology.
Role:
* Operating-model redesign & service transformation
* Customer journey optimisation
* Transformation recovery & turnaround
* Multi-workstream programme delivery
* Governance, risk & commercial oversight
* Benefit realisation & performance improvement
* Capability building & sustainable change
You will:
1. Lead workstreams or mid-scale programmes
2. Act as a trusted advisor to senior operational lea...