Experienced UK/EU Recruiter | Specialist in Public & Private Sector Talent Solutions | Delivering Top Talent Across Government, Corporate & More.
What you’ll be doing
* Managing data into and out of our data warehouse and reporting platforms to ensure accuracy and efficiency.
* Definition and quality of KPIs that support effective contact centre operations.
* Delivering data development roadmaps aligned to either our Consumer or Enterprise business strategies.
* Empowering end users with access to reliable, well-governed data sets in a secure environment.
* Troubleshooting complex data issues across multiple source systems and ensuring smooth data operations.
* Leading strategic, cross-functional projects to deliver impactful, data-driven solutions, while documenting processes for team-wide support.
What skills you’ll need
* Certified Google Cloud (GCP) Data Engineer with strong expertise in data acquisition, modelling, ETL, and data warehousing.
* Proficient in Terraform, YAML, and GitLab for environment management.
* Skilled in MS SQL, GCP SQL, and Oracle DB design, with a focus on data quality and governance.
* Strong understanding of contact centre metrics and systems (e.g. WFM, IVR, Call Routing).
* Proven ability to lead technical teams and deliver end-to-end technology solutions in operational environments.
* Experienced in using JIRA and Confluence for agile project tracking and documentation.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology and Business Development
* IT Services and IT Consulting and Information Services
Location: London, England, United Kingdom
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