German Speaking Customer Service Administrator (Fixed Term Contract)
Feltham
Ref: 4277GC
Company Profile
An exciting opportunity to work at a multinational tech company with their site within commutable distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees.
Responsibilities
German Speaking Customer Service Administrator (Fixed Term Contract)
Location: Feltham
Hybrid work after training
Salary: £27,500 per annum plus bonus and excellent benefits
Ref: 4277GC
Main duties:
To support the Customer Service department via emails, chats and phone calls as well as coordinate the return of products
The Role:
– Answering telephone calls and emails in a timely and professional manner
– To deal with replacement inquiries from distributors, resellers and customers
– Ensuring all customers’ queries are dealt with efficiently and timeously also providing relevant feedback
– Managing logistical issues and deal with all replacements ensuring customer satisfaction
– Liaising with internal departments – Technical team, accounts, warehouse etc.
– To arrange shipments
– All administration relating to role – database, reports, work records etc.
Candidate's Profile
– Fluent in German (written and spoken) essential
– Previous Customer Service or Admin experience needed
– Excellent communication skills
– Customer service focused
– Confident, proactive and dynamic
– Computer literate (excel, outlook, CRM system)
£27,500 per annum plus Bonus and excellent benefits
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