Senior Customer Experience Manager
Job Type: Full Time, Permanent
Location: Hampton, Peterborough.
Salary: £50,000 - £60,000 per annum depending on experience
Our client is a new home developer, they’re always looking to broaden their horizons, carefully selecting land throughout the UK that has the potential to become the site of a future homes development and a thriving new community. They’re all about building great communities and great relationships. Their focus is always all about the customer, about teamwork, about pride and trust, about sustainability and biodiversity and creating great places to live.
The Role
The Customer Experience Manager will champion a 1st class service to their customers throughout the Customers Journey.
They will assist and support the Head of Customer Experience in maintaining high standards of after care to ensure their customers satisfaction, safely, professionally and within reasonable timescales and work closely to drive customer satisfaction results year on year building lasting relationships both internally and externally.
Scope: As senior Customer Experience Manager you will be reporting into the Head of Customer Experience to support with the day-to-day operations within the team. The Customer Experience Manager will manage the in-house team of Coordinators and Operatives. You will also be...