Life on the team
Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake.
The First Line Analysts will be working in the Service Desk Support team supporting the contract on shift (24x7) between Mon-Sun.
This is opportunity will be based from either Milton Keynes OR Nottingham
Competitive Salary + 20% Shift Premium
These opportunities are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching.
What youll do
Incident/Request Management 80%
1. Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
2. Maintain technical knowledge and expertise associated with applications specific to individual customers.
3. Progress / close incidents to a satisfactory conclusion on th...