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Company Description
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.
Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.
Job Description
The Breakfast and Afternoon Tea Supervisor is responsible for leading and coordinating the smooth running of food and beverage service within the outlet. This role requires strong leadership, excellent guest service skills, and the ability to motivate and develop a team while ensuring brand and quality standards are consistently met.
Key Responsibilities
* Take sole responsibility for the restaurant during shifts, allocating duties, monitoring performance, and ensuring smooth operations.
* Oversee and orchestrate the service of food and beverages, anticipating guest needs and responding positively to special requests.
* Motivate, train, and lead the team, fostering a professional and positive working environment.
* Attend to all guest requests with professionalism, ensuring exceptional guest experiences at all times.
* Delegate tasks to associates to guarantee seamless service and timely attention for each table.
* Maintain high standards of cleanliness and presentation, including setting and resetting tables for the next service and clearing away used items.
* Ensure smooth delivery of all guest requirements and uphold service standards (LQA and Fairmont).
Additional Responsibilities
* Assist the Outlet Manager with recruitment, onboarding, and training initiatives.
* Contribute to department CES (Colleague Engagement Survey) action plans to drive team morale and engagement.
* Actively contribute to upholding brand values and quality standards at all times.
* Perform other duties as assigned to support the needs of the outlet and wider property.
Qualifications
* Proven experience in a supervisory role within Food & Beverage (restaurant, lounge, or afternoon tea service).
* Strong background in delivering high-end guest service in a luxury hospitality environment.
* Experience managing and motivating a team, including training and performance development.
* Confident in handling guest complaints and resolving issues promptly and professionally.
Additional Information / Benefits
* Competitive salary package
* Company pension scheme for your future security
* Staff shuttle service to and from St Andrews
* Complimentary staff canteen with fresh daily meals
* 50% discount in our Food & Beverage outlets
* Exclusive employee rates for spa treatments and green fees
* Free access to our gym and pool facilities
* Career growth opportunities and clear progression pathways
* Comprehensive on-the-job training to support your development
* Regular team social events to connect, unwind, and celebrate together
Employment details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Hospitality
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