Overview
Credit Controller role at NICE responsible for managing the EMEA debtor ledger, ensuring timely collection of outstanding invoices, minimising credit risk, and maintaining strong relationships with customers and internal teams. Supports healthy cash flow and the wider finance function.
Responsibilities
* Manage a portfolio of customer accounts, ensuring timely collection of outstanding invoices.
* Support an offshore collections team.
* Proactively chase overdue debts via phone, email, and written correspondence.
* Build and maintain strong customer relationships to resolve payment issues effectively.
* Monitor customer accounts, flag risks and escalate problem debts where necessary.
* Maintain accurate records of all collection activity and customer communication.
* Work closely with Sales, Customer Service, and Finance teams to resolve disputes or billing queries.
* Assist with credit checks and setting credit limits in line with company policy.
* Produce regular debtor reports, highlighting risks and aged debt analysis.
* Support month-end processes, including reporting and reconciliations.
Qualifications
* Previous experience in a Credit Controller or similar credit/accounts receivable role (ideally 2+ years).
* Strong knowledge of credit control principles and UK debt collection practices.
* Excellent communication and negotiation skills, with a professional telephone manner.
* Ability to build rapport and maintain positive customer relationships while ensuring payment discipline.
* High attention to detail and strong organisational skills.
* Proficient in MS Office, especially Excel; experience with ERP/accounting systems (e.g., SAP, Oracle, Sage, Netsuite) is an advantage.
* Ability to work independently and as part of a team in a fast-paced environment.
Qualifications (continued)
* No formal qualifications required, though AAT or CICM qualifications would be advantageous.
Key Competencies
* Results-driven and target-focused.
* Confident, assertive, and resilient.
* Problem-solving and analytical thinking.
* Team player with a collaborative approach.
* Strong integrity and commitment to compliance.
What’s in it for you?
Join an ever-growing, market-disrupting global company with fast-paced, collaborative and creative environment. As a market leader, there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
Flexibility
* Enjoy NICE-FLEX: 2 days in the office and 3 days remote each week, with office days focused on face-to-face collaboration.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime and ensure public safety. NICE processes over 120 million customer interactions daily and monitors 3+ billion financial transactions.
NICE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Requisition ID: 8612 • Reporting into: Director, Credit and Collection • Role Type: Individual Contributor
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